Thema "CallYa Change Customer Name" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

CallYa Change Customer Name

bongface — Tue, 07 Nov 2023 08:54:22 GMT

Hi Vodafone users and moderators,

First of all, my German is not so good, so therefore, I write my question in English

I have a prepaid CallYa SIM which I had purchased in a shop. The salesperson in the shop had activated the number for me.

Recently, I wanted to add that SIM to my customer account. However, I noticed 2 things:

- The owner of the shop registered my number in the wrong name. It's in somebody else's name and address

- I don't have a customer password (Kunden-kennwort)

Could you kindly let me know how can I now change the personal data to have my correct name and address?

And how can I then request the customer password?

Thanks in advance.

Re: CallYa Change Customer Name

Chr1ssy — Wed, 08 Nov 2023 10:12:19 GMT

Hi @bongface,

we will check this and find a solution.

Therefore pls contact us again via one of the following channels:

Facebook: https://www.facebook.com/vodafoneDEservice

X (Twitter): https://twitter.com/vodafoneservice

WhatsApp: 0172 229 0 229

Best regards

Chr1ssy

Betreff: CallYa Change Customer Name

bongface — Wed, 08 Nov 2023 10:24:37 GMT

Hi @Chr1ssy

Thanks for your answer.

I tried to reach out on that phone number by Whatsapp, but for me it does not show as a valid WhatsApp customer. I only get the "Invite to whatsapp" option. Could you kindly check again?

Best,

bongface

Re: Betreff: CallYa Change Customer Name

Gelöschter User — Wed, 08 Nov 2023 12:52:56 GMT

Hey bongface,
sorry it was the wrong number. 😕

Whatsapp: 0172-1217212

Thats the correct one.

Regards
F3lix