https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/OnlineID-Incorrect/m-p/3091400#M108432 <P>Hello,</P><P>I recently signed up for the CallYa Digital Prepaid Karte online. Unfortunately, I used a shortened version of my first name and it does not match my full first name on my passport. The OnlineID team could not process the ID request with this mismatch.</P><P>I cannot find a way to change the order data I submitted. What next steps should I take? I do not want to sign up for a second time and be charged twice. Any help would be great since I still would like to get the CallYa Digital plan.</P><P>Thank You.</P> Sat, 12 Aug 2023 08:01:33 GMT DC4 2023-08-12T08:01:33Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/OnlineID-Incorrect/m-p/3091400#M108432 <P>Hello,</P><P>I recently signed up for the CallYa Digital Prepaid Karte online. Unfortunately, I used a shortened version of my first name and it does not match my full first name on my passport. The OnlineID team could not process the ID request with this mismatch.</P><P>I cannot find a way to change the order data I submitted. What next steps should I take? I do not want to sign up for a second time and be charged twice. Any help would be great since I still would like to get the CallYa Digital plan.</P><P>Thank You.</P> Sat, 12 Aug 2023 08:01:33 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/OnlineID-Incorrect/m-p/3091400#M108432 DC4 2023-08-12T08:01:33Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/OnlineID-Incorrect/m-p/3091406#M108433 <P>Hi <a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/6894984">@DC4</a>,</P> <P>You won't be charged twice because the identity process failed.&nbsp;</P> <P>You have to write your personal data like written in your passport.&nbsp;</P> Sat, 12 Aug 2023 08:33:07 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/OnlineID-Incorrect/m-p/3091406#M108433 Mav1976 2023-08-12T08:33:07Z