Thema "Never Received the SimCard at Home and Vodafone keeps charging me" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Never Received the SimCard at Home and Vodafone keeps charging me

FPrieto — Wed, 19 Jul 2023 06:25:20 GMT

I ordered online the CallYa SimCard and by innocence I registered my bank account at the time. I never received the simcard at home and Vodafone is charging me every day for something I've never receieved.

When I try to call is all spoken in German (sorry I am new in town and do not speak German). Therefore, I cannot cancel it.

Than, since I do not have the sim, I do not have the phone number associated.

How can I solve this problem?

Thank you in advance.

Betreff: Never Received the SimCard at Home and Vodafone keeps charging me

Mav1976 — Wed, 19 Jul 2023 09:14:00 GMT

Hi @FPrieto,

I recommend to get in touch with VF via social media channels. There the staffs are able to write in English too. 🙂

Here the contact channels.

Keep us updated!

Betreff: Never Received the SimCard at Home and Vodafone keeps charging me

FPrieto — Wed, 19 Jul 2023 10:14:49 GMT

I am contacting them thru Facebook.

I will keep you posted.

Thank You