Lost phone and a new CallYa-SIM-Karte order.

akratos — Fri, 19 May 2023 10:33:50 GMT

Greetings everyone,

I'm facing a problem where I've lost my phone, along with my SIM card. I had two cellular plans, and the one with the contract was an eSIM (Vodafone GigaMobil Tariff). I reported the loss on the 14th and got a new SIM card on the 16th.

However, for the CallYa plan, I reported the loss on the 13th, and I still haven't received a replacement. Unfortunately, I used my CallYa number for various accounts such as social media and banking apps, and I can't log in to any of them due to 2FA. I need to get the replacement urgently.

I'm not sure if my replacement SIM card is on its way, or if it's even being processed. Is there a way to check the status of my replacement SIM card? Additionally, is it possible to get it as an eSIM for faster delivery?

I would really appreciate any assistance you can provide.

Re: Lost phone and a new CallYa-SIM-Karte order.

Chr1ssy — Sat, 20 May 2023 10:44:28 GMT

Dear @akratos,

sadly we don't offer inviduelly support here anymore.

Pls use one of our other contacts to our support.

Best regards

Chr1ssy

Thema "Re: Lost phone and a new CallYa-SIM-Karte order." in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Lost phone and a new CallYa-SIM-Karte order.

Re: Lost phone and a new CallYa-SIM-Karte order.