Thema "Betreff: Customer Complaint" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Customer Complaint

Yuki32 — Sun, 11 Sep 2022 18:01:15 GMT

I want to file a complaint: Vodafone shop Augustenstr. 63 80333 Munich cheat my money！

I went to the store to purchase a prepaid sim card. He charged me 40 euros for activation fee, when this is not the actual charge. He only accepted cash payment and refused to give me a receipt.

He took advantage of the fact that I am a tourist. I went back to the store after contacting vodafone customer service that speak chinese. They have informed me that I was scammed. I am not supposed to pay 40 euros for activation.

I asked for the flat s plan and he didn't even activate the plan for me. I had to pay extra to get the right plan after talking to vodafone customer service online.

He lied to me and said I can only activate the sim card in his store which I find out later is not the case. I can activate online. And I asked for receipt, as instructed by online service, since they should be able to print out a copy again. But he refused and suddenly say his English is no good.

I recorded the whole conversation. I need an explanation!

Betreff: Customer Complaint

reneromann — Sun, 11 Sep 2022 18:57:28 GMT

You cannot file a complaint in here - neither will you be able to file a complaint against Vodafone for anything that has been done by a store salesperson as these stores are NOT part of Vodafone but only Franchise partners. Thus you will have to file your complaint just against that shop and/or salesperson.

Vodafone will also not be able to reimburse you any money that this shop collected for services that they did...

Betreff: Customer Complaint

scientist — Wed, 14 Sep 2022 00:03:49 GMT

Hello!

It also happened to me today in Berlin with the exception that the guy in the store gave me a receipt for the 40 eur fee. I could not imagine I would be scammed in Vodafone's store. Customer support, please give us a solution.

Betreff: Customer Complaint

reneromann — Wed, 14 Sep 2022 08:20:40 GMT

As I said - there won't be any solution in here as this is a pure customers-help-customers board without support from Vodafone employees in that specific cases.

Furthermore this is just a thing between you and that shop - the shop billed you something, so you can only ask for a reimbursement at that shop. Vodafone -as it's not contractual partner for this specific position- can't and won't reimburse something as Vodafone is neither owner of that shop nor got any of that money.