https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Urgent-CallYa-prepaid-cannot-be-used/m-p/2932570#M103015 <P>Hi there,</P><P>&nbsp;</P><P>Sorry I cannot speak German.<BR />I have a problem with the CallYa prepaid SIM card.</P><P>I've just found out that I can do nothing with the SIM card today, no data, no message in/out, and when I was trying to call the customer hotline, it was saying: "Hello, your call cannot be completed, please contact your customer service immediately to receive further information."&nbsp;<BR />I checked my balance using *106# and it was 0. So I purchased a top up card and topped 15 euro. Then I got 15 euro balance in it but everything remains the same. Please help, this is pretty urgent for me as I cannot use my phone now.<BR />A bit more background, the card can still be used on at least 25th May.</P><P>&nbsp;</P><P>Kind regards,</P><P>MT</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 02 Jun 2022 18:22:16 GMT MT8 2022-06-02T18:22:16Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Urgent-CallYa-prepaid-cannot-be-used/m-p/2932570#M103015 <P>Hi there,</P><P>&nbsp;</P><P>Sorry I cannot speak German.<BR />I have a problem with the CallYa prepaid SIM card.</P><P>I've just found out that I can do nothing with the SIM card today, no data, no message in/out, and when I was trying to call the customer hotline, it was saying: "Hello, your call cannot be completed, please contact your customer service immediately to receive further information."&nbsp;<BR />I checked my balance using *106# and it was 0. So I purchased a top up card and topped 15 euro. Then I got 15 euro balance in it but everything remains the same. Please help, this is pretty urgent for me as I cannot use my phone now.<BR />A bit more background, the card can still be used on at least 25th May.</P><P>&nbsp;</P><P>Kind regards,</P><P>MT</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 02 Jun 2022 18:22:16 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Urgent-CallYa-prepaid-cannot-be-used/m-p/2932570#M103015 MT8 2022-06-02T18:22:16Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Urgent-CallYa-prepaid-cannot-be-used/m-p/2932756#M103017 <DIV style="font-family:Vodafone;font-size:13.5pt;color:#000000;"><P>Hi <a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/6244616">@MT8</a>,</P><P>I would be happy to look at this for you, please send me your phone number and again briefly the facts by PN.</P><P><SPAN style="font-size:11pt;">(PN - this is how it works: click on my name and then right on "sende eine private Nachricht")</SPAN></P><P>Kind regards<SPAN>,</SPAN><BR /><SPAN>NeNa</SPAN></P></DIV> Fri, 03 Jun 2022 06:47:39 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Urgent-CallYa-prepaid-cannot-be-used/m-p/2932756#M103017 NeNa 2022-06-03T06:47:39Z