Thema "Re: CallYa - no Kundenkennwort" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

CallYa - no Kundenkennwort

Sofya_T — Sun, 20 Mar 2022 21:06:16 GMT

Hello!

I bought pre-paid CallYa sim-card in thr Vodafone store but they did not give me Kundenkennwort.

Could you please advise how can I get it now? Should I go back to the store?

Thank you!

Sofya

Re: CallYa - no Kundenkennwort

KerstinV — Mon, 21 Mar 2022 13:50:50 GMT

Hello Sofia_T,

you are welcome to contact the Vodafone Shop again. They will give you the password. Or you can apply for a new password with this PDF form: https://www.vodafone.de/infofaxe/265.pdf

Simply fill it out and send it to us.

Many greetings,

KerstinV

Re: CallYa - no Kundenkennwort

Sofya_T — Mon, 21 Mar 2022 14:09:28 GMT

Dear Kerstin,

thank you for your fast reply! I will check with the store today.

Could you please advise what email address should the form be sent to?

Thank you!

Sofya

Re: CallYa - no Kundenkennwort

NeNa — Tue, 22 Mar 2022 15:47:35 GMT

Hi Sofya,

You can upload the completed and signed form here: https://kabel.vodafone.de/kontakt/formularcenter

Best regards,

NeNa

Re: CallYa - no Kundenkennwort

Sofya_T — Tue, 29 Mar 2022 16:25:56 GMT

Hello, NeNa

Thank you for your reply!

Could you please help me with ome more question - when I bought the sim card the information on the website said that CallYa Flat M tariff had 3 extra GB for the first 6 months. But I have only 5 in the first month. Could you please advise how I can get those extra 3 GB for 6 months?

Thank you!

Sofya

Re: CallYa - no Kundenkennwort

Lecy — Wed, 30 Mar 2022 09:35:43 GMT

Hello @Sofya_T,

i will be happy to help you. Please send me a PM with your phone number and your request (PN - this is how it works: click on my name and then right on "send a private message ").

Many greetings

Lecy