Thema "Re: Where did my account balance go?" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Where did my account balance go?

samiaras — Sat, 19 Mar 2022 14:43:02 GMT

Hello,

I topped up my number on 03/10/2022. After double checking the remaining amount in my account, I found out the balance 0ed.

Could you please help me to investigate why am I overcharged?

Betreff: Where did my account balance go?

reneromann — Sat, 19 Mar 2022 20:29:14 GMT

The fastest way would be calling the hotline - but that would only make sense if you'd speak German...

Re: Where did my account balance go?

KerstinV — Mon, 21 Mar 2022 10:15:45 GMT

Hi samiaras,

you have an active Turkey option (500 MB) in addition to the digital tariff. You got it on March 19th. booked and costs €9.99. do you need them

Best wishes,

KerstinV

Re: Where did my account balance go?

samiaras — Mon, 21 Mar 2022 10:40:29 GMT

Thank you for the reply.. Yes, i need it. However could you please take a look what happened to 50 euro balance?

Re: Where did my account balance go?

KerstinV — Mon, 21 Mar 2022 13:58:20 GMT

Hello samiaras,

you only had 20 € credit after the top-up. You were in the red due to returned direct debits. In addition to the digital tariff, you also have an active Turkey option (500 MB for €9.99).

If you don't need them, I can delete them.

Many greetings,

KerstinV