Thema "Betreff: Error in setting up auto top-up with commerzbank" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Error in setting up auto top-up with commerzbank

rahulkonduru — Wed, 16 Feb 2022 10:10:57 GMT

Hello,

Sorry that I have to write in English. Im new here.

I have taken a CallYa prepaid card in the store. However, I would change the plan now. When I try to change the plan on Mein Vodafone app, it asking me to setup auto top-up with atleast 20 euro with my bank. When I try to setup the auto top-up with all my details using Commerzbank, I get an error saying "The approval was not successful" .

Attached the screenshot for reference.

Any help is highly appreciated.

thanks

Rahul

Betreff: Error in setting up auto top-up with commerzbank

Mav1976 — Wed, 16 Feb 2022 11:35:28 GMT

Hi @rahulkonduru,

@rahulkonduru schrieb:

(...)

I have taken a CallYa prepaid card in the store. However, I would change the plan now. When I try to change the plan on Mein Vodafone app, it asking me to setup auto top-up with atleast 20 euro with my bank. (...)

In what tariff do you want to change? I guess you want to change into CallYa Digital tariff?

If so you have to set up a SEPA direct debit mandate. When you want to change into CallYa Digital maybe you can try the online form (only in German, but it should be self-explaning).

If you get an error message there too, please tell us the message. 🙂

In the past I read that systems of some companies had issues to integrate some IBAN.

Betreff: Error in setting up auto top-up with commerzbank

rahulkonduru — Wed, 16 Feb 2022 13:21:42 GMT

Thank you for the link, I have applied through the link. Hope it works.

Betreff: Error in setting up auto top-up with commerzbank

Mav1976 — Wed, 16 Feb 2022 13:51:44 GMT

Keep us updated, @rahulkonduru. 🙂

Re: Error in setting up auto top-up with commerzbank

BiancaW — Thu, 17 Feb 2022 07:40:46 GMT

Hello rahulkonduru,

if you have not received any feedback for the changeover in the course of the day please contact us again

Many greetings

BiancaW

Re: Error in setting up auto top-up with commerzbank

rahulkonduru — Thu, 17 Feb 2022 09:16:31 GMT

Hello,

I received a confirmation that my plan switch is successful.

Thanks a lot for the help.

Cheers!!

Re: Error in setting up auto top-up with commerzbank

Mav1976 — Thu, 17 Feb 2022 10:31:21 GMT

Hi @rahulkonduru,

Glad to read that your request is solved now.
Maybe you can set the solution (Lösung) button to that post you think that's it?
Then we can closed your thread.

Re: Error in setting up auto top-up with commerzbank

KerstinV — Fri, 18 Feb 2022 12:01:16 GMT

We were very happy to help you 🙂

Kind regards, Kerstin V