Thema "Re: Vertrag Kündigung" in Archiv_Mobilfunk

Vertrag Kündigung

RenataH — Mon, 18 Nov 2019 11:47:45 GMT

Dear Vodafone,

Kundenum *********

I have sent by post a letter to try to understan the reason I have to pay in October still an extra for a telefone & Internet that I have canceled in June 2019. I have received the Kundigung, which said that my LAST payment was September. However they charged me in October.

I want some infomration about this extra payments. I do not use the germany telefone anymore.

In case of contact please use my french number: +33 *********

contact by EMAIL - *********@gmail.com

PLEASE DO NOT SEND MSG IN THE VODAFONE EMAIL. x§xI DO NOT HAVE VODAFONE EMAIL.

Regards

Renata

Edit @RenataH by Matthes (Mod): please do not post any personal customer data publicly and please pay attention to choose the correct board selection, moved from "CallYa".

Re: Vertrag Kündigung

Seb4sti4n — Thu, 14 Nov 2019 10:02:26 GMT

Hello @RenataH,

welcome to our communtiy!

Please send me a private message with your customer number and customer password. I will check this for you.

Best Regards

Sebastian

Re: Vertrag Kündigung

RenataH — Fri, 30 Oct 2020 12:47:48 GMT

Dear Sebastian,

My kundennummer is XXX.

Thank you for checking, because <I am not understanding this extra mlast payment 116,17€. Half in September and October. And in my Kündigung said the last payment would be in September.

I would appreciate your clarification!

Regards,

Renata

Edit: @RenataH Cut peronal data. BG Sebastian

Re: Vertrag Kündigung

Seb4sti4n — Mon, 18 Nov 2019 11:54:37 GMT

Hello @RenataH,

please don't write more personal data of you in public.

To send me a private message, please use the link below.

Best Regards

Sebastina

Re: Vertrag Kündigung

RenataH — Mon, 26 Oct 2020 09:18:36 GMT

Goof morning,

I am writing again since I send a letter for the Vodafone and I received no answer back for more than 2 weeks.

I would like to know yhy my vertrag is still on. In my contract its written 24 months and this was February 2020. What's the reason that last September VOdafone has charged again.

Please I would like a solution because it is not normal what is happening.

Thanks.

@Seb4sti4n schrieb:
Hello @RenataH,

please don't write more personal data of you in public.

To send me a private message, please use the link below.

Best Regards
Sebastina

Re: Vertrag Kündigung

MichaM — Mon, 26 Oct 2020 17:31:16 GMT

Hi Renata,

your issue can certainly be settled.

Please send me a private message so I can take care of it.

To send a private message, please click on my name and select "Sende eine private Nachricht" (send a private message) at the top right.

Regards

Micha

Re: Vertrag Kündigung

RenataH — Fri, 04 Dec 2020 09:33:14 GMT

Hi Micha.

I am writing you back bcz I have recceived any post or refund untill today.

Could you please check this?

Thanks

Renata

Re: Vertrag Kündigung

HeikeF — Sat, 05 Dec 2020 15:58:07 GMT

Hi RenataH,

please contact us via PN.

Kind regards

Heike