Thema "Billing problems" in Archiv_Mobilfunk

Billing problems

Laitila — Sun, 22 Nov 2020 13:21:46 GMT

Hi! I have been trying to contact Vodafone via phone but no one speaks english and they keep hanging up the call... I moved 1 year ago away from germany and I don't have anymore german bank account so I now I have gotten some emails from you but I don't understand them. I need to speaks with someone about my payments and also about the contract. I have paid some bills but im not sure if the payment went thru so I would like to check that also that the money has been sended to right place.

I hope someone answers me thru here because you don't have any email adress where I can write and when I try call no one helps me.

Best regards,

Jenna

Re: Billing problems

Thomas — Tue, 24 Nov 2020 14:00:32 GMT

Hi Laitila,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Billing problems

Laitila — Fri, 27 Nov 2020 13:04:43 GMT

I have sended you the private message! 😊

Edit @Laitila by Matthes (Mod): please pay attention to choose the correct board selection, moved from Internet, Telefon & TV über Kabel

Re: Billing problems

MichaM — Fri, 27 Nov 2020 14:56:40 GMT

Hi Jenna,

I understand that your issue is about your mobile contract.

Since you originally posted your issue in the board for broadband issues, the direct message has already been closed.

Sorry about this.

We have now amended the board.

Please re-send your PM to me and I will take care of your issue.

Regards

Micha

Re: Billing problems

Laitila — Fri, 27 Nov 2020 16:46:52 GMT

Okay I sended Pm for you 😊