Thema "Gigacube download speed low upload speed high?" in Archiv_Mobilfunk

Gigacube download speed low upload speed high?

Jerubale — Tue, 06 Oct 2020 17:59:06 GMT

Recently moved to a new area, installed gigacube. Had to find a good signal position as this seems to be a poor signal area. Finally find a 4G signal between 4 to 5 bar, or almost full signal strength!

So, I was hooefull for a usable connection.

However, after various and many speed tests in various location I'm getting very poor download speeds, like dial up speeds of 0.45mb or less. For a split second or 2 it'll jump maybe to 2mb, I've seen 8mb but only for a fraction of a test! Very frustrating!

Yet, the upload speed is reporting between 8mb and 10mb standard, even as high as 12mb...

This is obviously totally the wrong way round! What on earth is going on? Why can I barely browse an internet page but I could upload a 1080p video to Facebook in a few seconds? This makes no sense!

Area is near Arendsee!

Re: Gigacube download speed low upload speed high?

Jerubale — Tue, 06 Oct 2020 18:44:47 GMT

A screen grab of the speedtests for reference:

Re: Gigacube download speed low upload speed high?

reneromann — Tue, 06 Oct 2020 19:55:15 GMT

The simple explaination: You are using mobile services - this means that all the devices within a cell share the bandwidth of that cell. Depending on the technology and frequencies used at that cell, that bandwidth may be currently as high as 500 MBit/s - but it can also be only a part of that - usually only 75 or 150 MBit/s in rural areas.

And as you can imagine, if there are multiple users within that cell, the speed for each user will drop as consequence due to that physical limit of the cell.

If you need higher bandwidths or stable bandwidths, you should consider signing for a landline contract.

Re: Gigacube download speed low upload speed high?

Jerubale — Tue, 06 Oct 2020 22:40:48 GMT

Seeing as this is a rural area, surely that would also mean less users in the first place.

That also doesn't explain why I'm getting very high upload speeds, in comparison to download! If I was suffering from high user level speed throttling, wouldn't that also limit the upload speed. Plus wouldn't time of day probably apply for heavy traffic so at this time of night I'd expect higher speeds. Not the case! Still slow... I'm very confused by this, as I'm used to having much lower upload speed, like maybe 2 to 4mbs upload with 18 to 22mbs download! This is almost the total opposite extreme. This is practically unusable!

For reference, my mobile phone can quite happily get a 4g connection in the same location at the same time and draw over 20mb down to 6mb up!

Hence my confusion. Why does my mobile contract work pretty normally, but my gigacube contract does not?

Re: Gigacube download speed low upload speed high?

reneromann — Tue, 06 Oct 2020 23:05:48 GMT

The upload is not necessarily overcrowded in the same way that the download is.

Usually people need much less upload and thus the capacity in upload mostly is ok for more people than in the download.

Re: Gigacube download speed low upload speed high?

Gr3g — Wed, 07 Oct 2020 07:58:08 GMT

Any chance for making speedtests through ethernet-connection?

Re: Gigacube download speed low upload speed high?

Jerubale — Thu, 08 Oct 2020 21:36:17 GMT

No, I'm unable to do a wired test. No access to rj45 cables at mo... Plus my laptop has no rj45 socket, just WiFi 2.4 and 5ghz. Plus Handy also 2.4 and 5ghz WiFi.

I tested it many times across both connections and devices, with reboots all round. Manually tracking for best signal etc, etc.

I went into a Vodafone store to see what's said. Apparently this area isn't covered at all, so the fact I'm getting anything seems to be a bit of a mistery to the guy in the shop. Any way, as a just in case measure they gave me another new SIM and a test unit gigacube to try out and see if that helps... I'd say it did for approximately 4 hours. I managed to get an average of 4 to 8mbs for those couple of hours with a strong 4bar 4G signal being report.

Same location, nothing changed, and now it's back to seriously low download speed again but still high upload. Except now the ping speed has dropped through the floor into the high thousands of ms ping return... I was getting a ping between 35 to 120ms ping, now it's dropped to anything +3000ms, basically pinging out, no response, no internet connection errors, etc. Whilst still showing a 4 bar 4G connection? This mystery just gets order!...

Re: Gigacube download speed low upload speed high?

Jerubale — Mon, 12 Oct 2020 00:36:15 GMT

So, again...

At 2am I'm getting speed test results in the 4mbps range, with some peaks around 8mbps download, and around 4 to 5mbps upload.

At 2pm I'm getting closer to 0.4mbps download and 10 to 12mbps upload.

How does that make sense?

I get faster upload at peak times and totally unusable download, but in off-peak times I'm getting usable download and average upload speeds?

Re: Gigacube download speed low upload speed high?

Ink1 — Tue, 13 Oct 2020 17:01:44 GMT

Hello Jerubale,

Without an exact address (postcode / street) or cell ID, I can't tell you more than general behavior on the Internet, which has already been mentioned here. Do you have other mobile numbers in the Vodafone network? And with which it works? And did you just get a new SIM card in the shop or was the Gigacube swapped?

regards

Inken

Re: Gigacube download speed low upload speed high?

Jerubale — Thu, 15 Oct 2020 13:24:25 GMT

Location: Dorfstraße, 39619 Schrampe

I have been given a new SIM card and a test unit gigacube whilst my original cube has been returned for checking. I doubt there is anything wrong it personally.

I don't technically have another Vodafone number, but I do have a roaming enabled SIM in my handy that can connect to any EU service provider including Vodafone.

My own tests have been inconclusive! At some points I've had data signal with high(ish) bandwidth, so far highest has been around 14 to 15 Mbps, but that was very late night/early morning. I'd say generally I'm averaging between 0.4mbps and just shy of 2mbps most of the time.

It's frustrating that I've seen okay speeds but not often.

This area is, by my understanding, a high tourist spot but as things are at the moment there really isn't much in the way of tourists and local population density is low. The likelihood of sharing all the bandwidth with multiple others would seem low to me??.. obviously not impossible but...

As an aside, any recommendations for an external antenna for the gigacube, and would it be worth using one?

Re: Gigacube download speed low upload speed high?

St3ffi — Mon, 19 Oct 2020 16:11:31 GMT

Hello Jerubale,

thank you for your address. There is LTE coverage at the address, but only in the outdoor area. There is no supply at all in the indoor area. Was it already better usable than currently? With an outdoor supply, it may make sense to think about using an outdoor antenna. A network expansion is unfortunately not evident in the period of the next three months that we can see.

Best regards, St3ffi

Re: Gigacube download speed low upload speed high?

Jerubale — Tue, 20 Oct 2020 01:49:58 GMT

At the moment I have the gigacube sat right up in the roof space of my house to get a good 4g signal.
As for speeds... During the day it is all but unusable, with speeds below 1mbps, usually sitting around 0.4mbps or less!
Yet after midnight I have seen it climb to 10mbps or higher!.. But it is never consistent.
The speed can climb and drop off as quickly as I look at it, ping speeds can jump from 45ms to 3500ms, and higher, and back again.
I've been looking at external antennas but I have no idea what to use? I'm reluctant to spend +€100 on an antenna without a better idea of if it is worth it?
All I was told in the shop was 'look on Amazon, there is only one antenna for the gigacube'!
Don't know what this shop was looking at but when I look up gigacube antenna on Amazon it gives me pages of antenna and none of them are specifically for the gigacube' as far as I can tell? Then there's different frequencies, cables, plugs, actual antenna variations, from ones that look like flat plastic boxes to TV arials, to what look like magnetic radio antenna? Any recommendations or information would be appreciated at this point?

Re: Gigacube download speed low upload speed high?

Gr3g — Tue, 20 Oct 2020 10:49:25 GMT

A detailed guide for the topic 'antenna for GigaCube':

https://www.lte-anbieter.info/lte-hardware/antennen-fuer-gigacube.php

Re: Gigacube download speed low upload speed high?

Jerubale — Wed, 04 Nov 2020 16:57:02 GMT

Well, I brought an external antenna pack, twin directional antenna. Spent a few days getting the alignment correct and making sure the signal strength was good etc. It has made absolutely no difference to the speed of the connection! So there goes a whole lot of geld for no reason!...

Seems the contention ratio is the wall here, which seems far to low to me. Seeing as this is a high tourist spot and low local residency area I'd have thought there would be more available bandwidth than there obviously seems to be. After all this time.

During day time hours from around 6 in the morning until after midnight I'm lucky if I can get anything even close to 0.5Mb/s - slower than an old school dial up modem from 20 years back! This is unusable!...

I'm strongly considering cancelling this contract at this point as it is obvious there is nothing I can do to improve the situation at my end now. I have exhausted all possibilities. Having spoken to the closest Vodafone Store they have also said there is nothing to be done and that no work is pending to increase the coverage in ths area any time soon....

It is most annoying as I know I can get much higher network speeds from other networks. O2 and Deutsche Telkom regularly sits around 10Mb/s at its slowest and I've had speeds as high as 40+Mb/s from these on my mobile phone which has EU roaming enabled thus I can test other providers...

More annoyingly I can't even subscribe for a telephone connection as this area also has no decent digital service there either, with a house line maxing out at 2Mb/s according to the PostCode verification service.
So it would appear my only option is to switch to a different mobile internet provider.

How would I go about exiting this contract early? I believe I still have 9 months left on this current contract, but as I say in this setting it is all but unusable!.. I really don't want to be paying nearly 40 euro a month for a package I can barely use for the next 9 months!

Re: Gigacube download speed low upload speed high?

Jerubale — Wed, 11 Nov 2020 19:53:34 GMT

Seriously, no response here?... 😕

Re: Gigacube download speed low upload speed high?

T-Jay — Thu, 12 Nov 2020 18:39:29 GMT

Hello Jerubale,

it is very sad that you want to quit. This ist quite simple in the App, choose "Mehr" Button and than "Mein Vertrag"->"Mein Tarif"->"Vertrag kündigen".

Or online here http://www.vod.af/ichkuendige

Alternatively send the termination by Fax to 02102-986575 or send a letter to:

Vodafone GmbH

Kundenbetreuung

40875 Ratingen

Kind regards,

T-Jay