Thema "Re: Wrong contract received" in Archiv_Mobilfunk

Wrong contract received

Edi_edi — Sun, 01 Nov 2020 17:35:30 GMT

Dear Community,

My husband received offer from Vodafone to sign contract and get

Iphone 11 for 1 Euro with RED S tariff (15GB) for 39.99 Euros per month (plese see atrachments). We have submitted online on October 31st. However, today we received documents from Vodafone with contract where it says that we have tariff without smartphone. Please assist. If we we will not receive phone with this tariff, we want to cancel it immediatelly.

Thanks!

Re: Wrong contract received

BerndD — Mon, 02 Nov 2020 10:31:11 GMT

Hi Edi_edi,

the price of 39,99€ refers to the tariff without smartphone. For a smartphone a monthly surcharge would be added to the tariff. If the tariff for 39,99€ was confirmed to you, then only the tariff was booked. Without Smartphone.

If this was not desired and the contract was concluded online or over the phone, it can simply be revoked.

Kind Regards

Bernd

Re: Wrong contract received

Edi_edi — Mon, 02 Nov 2020 10:52:07 GMT

Dear @BerndD ,

We would like to cancel this contract immediately. Please let us know the process.

Thanks!

Re: Wrong contract received

BerndD — Mon, 02 Nov 2020 11:58:56 GMT

Hi Edi_edi

please use this webside: https://www.vodafone.de/retoure/login

Kind Regards

Bernd

Re: Wrong contract received

Edi_edi — Mon, 02 Nov 2020 21:19:58 GMT

Thank you!

Re: Wrong contract received

BerndD — Tue, 03 Nov 2020 10:29:48 GMT

You're welcome 🙂

Kind regards

Bernd