double payment

tiana — Wed, 28 Oct 2020 08:16:42 GMT

HI, I have accidentally paid twice for my latest phone contract bill. How can I get a refund of one of these payments?

Thank you.

Re: double payment

MichaM — Wed, 28 Oct 2020 14:45:53 GMT

Hi tiana,

Welcome to the Community

You can send me a message and I will check what can be done about this.

Else, you can leave the double payment as an advance for the forthcoming bill.

It will be automatically taken into account.

Regards

Micha