Thema "Betreff: Extra charges for unreported service" in Archiv_Mobilfunk

Extra charges for unreported service

Anirban — Mon, 28 Sep 2020 17:57:13 GMT

Hello,

Recently, I see a monthly deduction being done from Vodafone for 30.28 euros. I do not know where this is coming from, as it is not related to any contract I have with Vodafone.

The customer reference number mentioned in these payments:

***

Customer reference mentioned:

OTHR otherwise. Transact ***Invoice number: *** Vodafone says thank you very much

What are these charges? I would much appreciate if someone from the community can help me track down these charges.

I have a separate contract with Vodafone for cable, internet and mobile phone. I get a separate bill for that every month.

Edit: @Anirban Cut Customer data.

Betreff: Extra charges for unreported service

reneromann — Sat, 26 Sep 2020 11:21:42 GMT

It looks like it's an invoice of your cable services - please have a look whether the invoice was generated due to your monthly payment being adjusted after the initial promotional price ran out (mostly after 6 or 12 months)...

Re: Extra charges for unreported service

Seb4sti4n — Tue, 29 Sep 2020 07:46:28 GMT

Hello @Anirban,

I cut the customer data here.

It is your mobile contract. Its the monthly invoice charge.

The cable contract is a separate one. With an extra monthly invoice.

Best Regards

Sebastian

Betreff: Extra charges for unreported service

Anirban — Wed, 30 Sep 2020 15:39:36 GMT

Hello Sebastian,

Attached here is the bill I pay for my internet and cable at home and the phone contract.

In the bill, there is "Vodafone Premium Cable" and "Vodafone GigaTV cable" (vertragsnummer: xxxxxx) which is the cable and internet service at home. Then there is the internet packet that I have for my mobile phone (vertragsnummer: xxxxxxx). As you can see, I am already paying a bill for my cable and internet at home and for the mobile phone contract.

The one that I am complaining about here is a different one that I cannot find any details about. Please let me know what is the contract against which the charges are being made from my account every month.

Regards,

Anirban

Edit: Attachment removed as it contained personal data. Please do NOT post or upload documents containing your personal data (e.g. address, name, customer number...) as they might end up being abused and leading into trouble for you (e.g. unwanted additional contracts or options).

Betreff: Extra charges for unreported service

Gr3g — Wed, 30 Sep 2020 12:32:45 GMT

Your attached bill don't display the invoice for your mobile phone contract.

There are 2 different cumstomer numbers, 'cause 'Kabeldeutschland' and 'Vodafone Mobile' are sister companies. You'll get one customer number for your cable contract and another one for your mobile phone contract.

So you also get 2 separate bills.

Betreff: Extra charges for unreported service

reneromann — Wed, 30 Sep 2020 12:49:45 GMT

@Anirban schrieb:

Hello Sebastian,

Attached here is the bill I pay for my internet and cable at home and the phone contract.

In the bill, there is "Vodafone Premium Cable" and "Vodafone GigaTV cable" (vertragsnummer: 177356438) which is the cable and internet service at home. Then there is the internet packet that I have for my mobile phone (vertragsnummer: 177356439). As you can see, I am already paying a bill for my cable and internet at home and for the mobile phone contract.

You are incorrect.

The first part of that invoice - the "Vodafone Premium Cable" and the "Vodafone GigaTV Cable" is solely a TV service, e.g. you got a TV receiver ("Vodafone GigaTV Cable") and opted for additional pay-tv programs ("Vodafone Premium Cable").

The second part of that invoice - the "Red Internet & Phone 1000 Cable" is your landline internet connection at home.

What's missing -and won't be part of these invoices from Vodafone KabelDeutschland- is your mobile contract. And that would also clear up what this "additional charge" is - it's your mobile phone contract.

Betreff: Extra charges for unreported service

Anirban — Wed, 30 Sep 2020 15:38:42 GMT

Hello,

Thank you for the clarification. I have never received any bills for the mobile phone contract. I just checked my emails and I dont find any emails about it either.

I think the kundennummer for it is XXXXX. Could you please help me to get the bills for this account ?

Could you also help me get a login to the online portal for this account so I can see the bills, etc ?

Regards,

Anirban

EDIT: Please don´t post your personal data. Boris

Betreff: Extra charges for unreported service

Sandra-K — Thu, 01 Oct 2020 13:58:19 GMT

Hello Anirban,

send me your data by PN, then I will have a look.

Many greetings,

Sandra