Thema "Betreff: Wrong Invoices" in Archiv_Mobilfunk

Wrong Invoices

medicol — Sat, 25 Jul 2020 12:16:59 GMT

Hello,

I am Kabel customer and I accepted your offer about GigaKombi.

I email you sent me on 10 June I read:

Vodafone RED XS mit Neuvertrag einmalig 39,99€

Vodafone RED XS mit Neuvertrag monatlich 29,99€

Anschlusspreisbefreiung einmalig 39,99€

24 x 5 Euro Rabatt für Vertragsabschluss monatlich 5€

GigaKombi Vorteil monatlich 10€

12 Monate x 10 € Rabatt - inklusive monatlich 10€

So it was written I must pay 4,99€ per month.

1st invoice (***) I paid 56,75€ (good welcome!)

You forgot Anschlusspreisbefreiung

You forgot GigaKombi vorteil for period 17.06.2020 - 16.07.2020

Moreover I expect a GigaKombi vorteil anteilig 7 days of 2,26 € but I see only a GigaKombi gutschrift od 1,61€

2nd invoice (***)

I see refund of 39,99€ (Korrekturgutschrift) that I think it is Anschlusspreisbefreiung

Still missing GigaKombi vorteil for period 17.06.2020 - 16.07.2020

Still missing 0,65€ for GigaKombi vorteil for period 10.06.2020 - 17.06.2020

Can please anybody take care about this and refund me?

Edited cause of persona data / LG, Su

Betreff: Wrong Invoices

Falkenhorst — Mon, 27 Jul 2020 08:05:30 GMT

GigaKombi credit is always granted for the billing period

Betreff: Wrong Invoices

medicol — Mon, 27 Jul 2020 18:31:11 GMT

but was missing for 17.06.2020 - 16.07.2020

can anybody from Vodafone here help me?

Betreff: Wrong Invoices

Falkenhorst — Tue, 28 Jul 2020 08:23:11 GMT

what "Rechnungszeitraum" does the current bill have?

what is under "Zu Ihren Gunsten" in case of Giga-Kombi?

Betreff: Wrong Invoices

medicol — Tue, 28 Jul 2020 16:15:41 GMT

last invoice received: 17.7.2020 - 16.8.2020

I do not see any Zu Ihren Gunsten

Betreff: Wrong Invoices

Lalapanzi — Tue, 28 Jul 2020 21:01:19 GMT

Hi @medicol!

You don't see anything "Zu Ihren Gunsten"? Could you please post the invoice without any personal data please?

Regards

Lalapanzi

Betreff: Wrong Invoices

medicol — Wed, 29 Jul 2020 14:36:08 GMT

sure.

this is 1st invoice

Betreff: Wrong Invoices

medicol — Wed, 29 Jul 2020 14:40:13 GMT

and here 2nd invoice

both in attach

Betreff: Wrong Invoices

Falkenhorst — Thu, 30 Jul 2020 11:14:14 GMT

both invoices included the headline "Zu Ihren Gunsten"

Betreff: Wrong Invoices

medicol — Thu, 30 Jul 2020 12:17:37 GMT

you are right, sorry

nevertheless still more than 10€ missing for 1st period invoice

Betreff: Wrong Invoices

Lalapanzi — Thu, 30 Jul 2020 20:06:37 GMT

Hi @medicol,

I try to explain it to you. It is even in German a bit complicated. I hope you understand what I want to say.

The contract started on June 10th. Your personal bill cycle always begins on the 17th and ends on the 16th. You have to pay the fee of your tariff in advance. So on the first invoice you pay the proportional fee for 7 days (10.06.-16.06.) and the whole fee for the period 17.06.-16.07.2020.

The same on the second invoice. Fee in advance 17.07.-16.08.2020. The GigaKombi credit is not issued in advance. This is why you only find 1,61 Euro on the first invoice. You're right, 7 days GigaKombi should be about 2,33 Euro, but it always takes 2 or 3 days until the GigaKombi is set up completely.

When the contracts ends, you won't find a fee for the tariff on the last invoice because it was already paid in the invoice before. But you will find the "missing" GigaKombi.

I don't know why Vodafone acts like this, but they do so.

Was that understandable?

Regards

Lalapanzi

Betreff: Wrong Invoices

medicol — Fri, 31 Jul 2020 06:45:07 GMT

@Lalapanzihello,

yes you have been clear.

But then in 2nd invoice I have GigaKombi Gutschrift that should be for period 17.6-16.7 right? Why 9,75€?

for that period isn´t it 14 days with 19% VAT and 16 days 16% VAT?

It should be 9,87€

Betreff: Wrong Invoices

Falkenhorst — Fri, 31 Jul 2020 08:41:55 GMT

on wihich date did you recieve the SMS for activation of Giga-Kombi?

Betreff: Wrong Invoices

Lalapanzi — Fri, 31 Jul 2020 16:44:01 GMT

Hi @medicol,

Vodafone makes a difference between credit items (Gutschriften) and discounts (Rabatten). Because GigaKombi Gutschrift is a credit item, the last day of the bill cycle is important. The whole credit item is charged with the VAT that was effective on that day. It was July 16th --> 16% VAT.

Therefore you will find the whole amount of 10 Euro in the invoice December 17th 2020 to January 16th 2021.

Crazy, isn't it??

Regards

Lalapanzi

Betreff: Wrong Invoices

medicol — Sat, 01 Aug 2020 04:49:37 GMT

Hello @Lalapanzi

why you wrote that will be again 10 Euro in the invoice December 17th 2020 to January 16th 2021?

VAT will be again 19% ? Sorry, I am not following too much German news

Nevertheless GigaKombi Gutschrift must be 9,87€ instead of 9,75€ for period 17.6 - 16.7 otherwise is not fair I must pay for that period a 14 days VAT 19% but that discount is only 16%

Betreff: Wrong Invoices

medicol — Sat, 01 Aug 2020 04:54:52 GMT

Hello @Falkenhorst

I think I have not received any sms of activation (or maybe I deleted and forgot).

Nevertheless it is not fair "forget some days" for GigaKombi, yes are only 0,65€ but....

Betreff: Wrong Invoices

Lalapanzi — Sat, 01 Aug 2020 09:03:25 GMT

Hi @medicol,

VAT turns back to 19% on Janauary 1st 2021. Your GigaKombi from December17th 2020 to January 16th 2021 will be 10 Euro though it should be less (VAT 16% until December 31st 2020)

Now you pay a little bit more, in January you pay a little bit less.

Regards

Lalapanzi

Betreff: Wrong Invoices

medicol — Sat, 01 Aug 2020 09:37:31 GMT

@Lalapanzi

Alles klar danke