Thema "Re: Multiple Charges by Vodafone on account" in Archiv_Mobilfunk

Multiple Charges by Vodafone on account

NoNetMuchSad — Wed, 22 Apr 2020 14:37:06 GMT

hi Vodafone team,

There are 2 deductions happening on my account. One is from 'Vodafone Kabel' and the other is from 'vodafone gmbh'. I do not have a mobile phone contract with vodafone at all, i see several deductions from Vodafone in my account. I only have an internet/DSL line. Please can you look into this asap, i have never used the vodafone phone service.

Thanks

Re: Multiple Charges by Vodafone on account

Su — Thu, 23 Apr 2020 08:25:48 GMT

Hi NG,,,

I will have a look at.

Please give me a pic of you account by PN including your password.

Thanks

Re: Multiple Charges by Vodafone on account

NoNetMuchSad — Thu, 30 Apr 2020 09:36:22 GMT

hi Y'all,

I was having contract issues and Su totally helped me out! Awesome mod, greatly appreciated!!

Much better than the so called vodafone phone line support or whatsapp support.

Thanks

Nanda

Re: Multiple Charges by Vodafone on account

BerndD — Sat, 02 May 2020 11:29:13 GMT

Hi Nanda,

thanks for your answer and your positive feedback. I close the thread.

Kind regards

Bernd

Re: Multiple Charges by Vodafone on account

NoNetMuchSad — Fri, 24 Jul 2020 17:33:56 GMT

Hi Su,

Sorry to disturb you.

I wanted to restart this thread where i had a extra unauthorized contract from vodafone and you helped me to cancel it.

However the charges were not reversed. I did not receive the approx 500 Euros that i had to receive.

Please can you help me? Thank you.

Nanda

Re: Multiple Charges by Vodafone on account

HeikeF — Sat, 25 Jul 2020 17:36:41 GMT

Hi Nanda,

I talked to Su and she has checked that we have already transferred the amount due to your current account on June 9 th.

If you can´t it please contact us via private message.

Have a nice weekend

Heike

Re: Multiple Charges by Vodafone on account

NoNetMuchSad — Mon, 27 Jul 2020 09:14:22 GMT

hi Heike,

Thank you, it was actually credited in a different account than I expected, but the amount seems to be lesser than what was deducted from my account. Is there any calculation where i can see this?

Thanks

Nanda

Re: Multiple Charges by Vodafone on account

HeikeF — Tue, 28 Jul 2020 10:42:37 GMT

Hi Nanda,

ah, yes I see.

I have now instructed to transfer the missing amount to you.

Thx for your patience and have a nice day.

Kind regards

Heike