Thema "Betreff: Rechnungsfragen" in Archiv_Mobilfunk

Rechnungsfragen

KarenC — Wed, 22 Jul 2020 13:29:56 GMT

Hallo Vodafone service

I got July Rechnung but found the account is different from last month. (more than June)

Can you pls help to check why there is an additional charge?

Also, if I want to extend my contract, pls advise how to proceed. Many thanks.

Karen

Betreff: Rechnungsfragen

Lalapanzi — Wed, 22 Jul 2020 22:56:14 GMT

Hi @KarenC,

why don't you have a look at the Vodafone app? There you can see all your invoices of the recent two years.

Betreff: Rechnungsfragen

KarenC — Thu, 23 Jul 2020 07:48:05 GMT

Hi @Lalapanzi

Thanks for your suggestion. Yes, I know I can review all invoices for the past years.

But my problem is that the cost increased this month but I didn't apply any change.

Betreff: Rechnungsfragen

Lalapanzi — Thu, 23 Jul 2020 14:08:55 GMT

Hi @Karen!

When you have a look at your invoice, you can see all the invoice items. Is there a new item? Something must be different from the invoice before, but you can see this. If you don't, then please post both invoices without any personal data.

Regards

Lalapanzi

Betreff: Rechnungsfragen

KarenC — Mon, 27 Jul 2020 06:30:00 GMT

Hello Lalapanzi

I compared Jul & Jun Rechnung and found +9.99Euro V-home by Vodafone service.

But I ready terminated this V-home last year.

Can Vodafone double check and return this cost? Thanks.

Betreff: Rechnungsfragen

Lalapanzi — Mon, 27 Jul 2020 17:29:07 GMT

Hi @KarenC,

so we now have the answer to this problem. I'm sure that one of the mods can cancel V-home for you.

Regards

Lalapanzi