Thema "Re: GigaKombi SIM-Card Activation how to do it?" in Archiv_Mobilfunk

GigaKombi SIM-Card Activation how to do it?

medicol — Tue, 16 Jun 2020 17:41:22 GMT

I am already customer of Vodafone/Kabeldeutschland for Internet

I received via telephone an offer for mobile phone, I accepted and I received the SIM card at hime

I must activate it.

If I go to www.vodafone.de/SIM-Karte-aktivieren

I am redirected to

https://www.vodafone.de/meinvodafone/services/teilnehmer/sim-karte-einstellungen?accordion=ihre-sim-karte

where I read

SIM-Karte & Einstellungen

Ups! Da ist etwas schiefgelaufen.

Bitte versuch es später noch einmal.

Then I downloaded MeinVodafoneApp, but this start only without WiFi, and without Wifi I have no line (only emergency numbers)

So that I also cannot call 12 22 9

If I call 0800 278 70 00 they told me I am wrong I must call 0800 1721212

0800 1721212 after telling "mobile" I am not able to speak to anybody

Could you pleas help me?

Re: GigaKombi SIM-Card Activation how to do it?

BerndD — Fri, 19 Jun 2020 09:59:54 GMT

Hi medicol,

sorry for the trouble. Does it work now? If not, write me a PN with your mobile number (click on my name at the top and then on the right "Sende eine private Nachricht")

We will check this and get back to you as soon as possible.

Kind regards

Bernd

Re: GigaKombi SIM-Card Activation how to do it?

medicol — Sat, 20 Jun 2020 06:05:58 GMT

I was able to speak with a colleague of yours.

He told me the SIM card is active and I can use.

I tried after hours but still not active.

Then another one told me that the SIM card is broken and he send me a new one already active.

Let's say that a SIM card that accept PIN and permit me emergency call I doubt that is broken but fine I wait now the new SIM.

I shall update here as soon as something new happen

Re: GigaKombi SIM-Card Activation how to do it?

medicol — Sun, 21 Jun 2020 04:58:44 GMT

2 new SIM card already active delivered

PIN code also delivered

Again: only emergency number possible.

I put SIM card in another mobile and again only emergency number possible

I checked with my moble phone with SIM card of another operator I always use and Vodafone network is detected so your network is present but SIM card you deliver to me cannot register

Franky speaking I am pisted off.

You make me this offer with GIGA COMBI

I accepted but in one week still nothing is working

Re: GigaKombi SIM-Card Activation how to do it?

medicol — Sun, 21 Jun 2020 13:34:33 GMT

As per ad of customer service I tried 2nd new sim card and this one is working

Discussion can be closed