Thema "Re: Mobile contract double charging (since December)" in Archiv_Mobilfunk

Mobile contract double charging (since December)

KrisztianNagy — Wed, 06 May 2020 13:07:27 GMT

Hello Vodafone Team,

In the past 5 months your company is charging me double fees than the fee which is stated in my contract. My original rate is 57,99 Euros (Vodafone Young 2017 M mit Premium Smartphone Special), although I am getting charged with an additional 57,99 Euros each month. I already complained in the shop where I made the contract. I have contacted every single employee there to solve this problem and in the beginning of February they told me they already deleted the other contract but I am still getting double charged and nothing has been transferred back.

Due to this pandemic situation I tried to contact them via telephone in the past few days, nobody answered although I called the given numbers several times.

How can we solve this situation? Which kind of documents do you require from me to fix this?

Kind regards,

Krisztian Nagy

Re: Mobile contract double charging (since December)

Su — Thu, 07 May 2020 07:28:23 GMT

Hi Krisztian,

have you both tariffs on one bill?

Could you please show us a pic of your last bill (anonymized)?

Greetz

Re: Mobile contract double charging (since December)

KrisztianNagy — Sat, 09 May 2020 11:55:10 GMT

Hey @Su,

I have attached my April bill.

Thank you for your help!

Cheers,

Krisztian

Re: Mobile contract double charging (since December)

BerndD — Sat, 09 May 2020 11:55:34 GMT

Hi Krisztian,

on your invoice you will be charged for 2 contracts that you have concluded. Please contact the shop where you have concluded the contracts. Only there can this be clarified.

Kind regards

Bernd

P.S.: I've deleted th attach for privacy reasons.