Thema "Re: Discount not applied and even extra 5GB" in Archiv_Mobilfunk

Discount not applied and even extra 5GB

Venky-Venky — Fri, 24 Apr 2020 12:51:57 GMT

Hi Team,

I have signed a contract for home fiber cable internet (250 MBPS) by calling vodafone customer care and as I'm already a voadfone customer holding mobile phone contract , so it's been communicated that I'll be getting 10 EURO discount and extra 5 GB data on my mobile contract, but I didn't get any of them.

Could you please look into it.

Thanks,
Venky

Re: Discount not applied and even extra 5GB

Boris — Sat, 25 Apr 2020 08:32:18 GMT

Hello @VenkyManchala,

please send me a PN with your customer details and i will have a look at your issue.

regards

Boris

Re: Discount not applied and even extra 5GB

Venky-Venky — Sat, 25 Apr 2020 10:45:14 GMT

Hi Moris,

I have sent you the details, please check.

Thanks,

Venky

Re: Discount not applied and even extra 5GB

Venky-Venky — Sat, 25 Apr 2020 16:38:07 GMT

Hi Boris,

During the signing of contract, the Vodafone executive clearly told me that I'll be getting the 10 EURO discount and even extra 5 GB after checking my customer number and other details. Now once the contract is signed and after started using the home internet, now you guys are saying 'sorry' those are not applicable as I'm already having employee discount.

I really feel cheated by the Vodafone executive who told I'll be getting these discounts (10 Euro and 5 GB), I understand now that just because to increase/attract the number of customers Vodafone is applying all such business tricks. Very very very good. Hats-off.

Thanks Vodafone for teaching me a very good lesson.

Re: Discount not applied and even extra 5GB

Boris — Mon, 27 Apr 2020 08:40:04 GMT

Hey @Venky-Venky,

I am really sorry that you´ll got this impression from Vodafone.

And I totally understand that. Usually it´s not all about getting new customers. That´s not what Vodafone´s philosophy in general.

If there is anything possible I can do for you to show what we want any customer to experience let me know.

Just let me know by PN.

regards

Boris

Re: Discount not applied and even extra 5GB

Venky-Venky — Tue, 28 Apr 2020 22:43:56 GMT

Hi Borin,

Just forgot time mention one more thing, actually before directly communicating with Vodafone executive I have checked with a different provide (check24 website) where I'll be getting 140 EURO cash back too, but just because Vodafone executive communicated that I'll be getting this extra 10 EURO discount on my mobile contract I signed directly contract directly with Vodafone instead of through third party (check24).

Now I lost that 140 EURO which I would have got from check 24.

I'm not sure what to say more than this.

Re: Discount not applied and even extra 5GB

Boris — Thu, 30 Apr 2020 11:20:04 GMT

Hey @Venky-Venky,

it´s not just about your financial loss to me it´s also about the trust in ouir service.

That´s exactly what we don´t want.

cheers

Boris