2nd Complaint of wrong billing- immediate action required

Arjun2 — Mon, 28 Oct 2019 14:24:42 GMT

Hello ,

This is my second complaint to Vodafone for charging me for wrong billing. Previously I had the same problem, where Vodafone charged me for four numbers/accounts, which I was not aware of. For this, I have sent a compliant email in oct 2016. At that time, after my complaint, Vodafone refunded me the complete amount of 857 Euros.
Again, this time I have noticed the same issue and approached Vodafone store in Bonn- Bad Godesberg today ( 26th Oct 2019). Where your colleague Mr. xxx was very helpful in identifying the issue again for wrong billing. Below are the details:

1) xxx I do not know this number, I have never used it but Vodafone is charging me 29.99 Euros since 5th July 2017 till 5th Oct 2019. i.e 29.99 x 27 months ( till 5th Oct 2019) = 809.73 Euros. I would like to ask Vodafone to refund this money into my account immediately.
2) Also, I have Vodafone internet at home since feb 2018. Where it was agreed and I pay 34.98 euros every month, but Vodafone is charging me 34.98 plus another 3.99 Euros for some sicherheits Packet which I never asked for. Its very disappointing to add this hidden charges without an agreement. i.e 3.99 x 18 months ( since feb 2018 till now ) = 71.82 Euros.
Request you to please cancel the above immediately and refund the amount ( 809.73 + 71.82 = 881.55 Euros ). It is very disappointing to have this issue once again after I faced it before in 2016. Being a long-term customer of Vodafone I was not expecting this kind of service or hidden charges from a reputed company like Vodafone. Kindly solve this issue immediately and refund the amount. As this issue is repeating again and again, it is making me reconsider, whether or not I want to be a customer of Vodafone in the future.
Look forward to hearing from you soon.

Edit: Please don´t post any private data here. Thx. Kind regards Heike (Mod)

Re: 2nd Complaint of wrong billing- immediate action required

DanyG — Mon, 28 Oct 2019 14:37:18 GMT

Hello Arjun2,

welcome to the Vodafone community.

I'll have a closer look on your contract. Please send me a private message with your phone- or customer number und your customer password.

Thanks in advance.

BR,

Dany

Re: 2nd Complaint of wrong billing- immediate action required

Arjun2 — Mon, 04 Nov 2019 12:07:30 GMT

Hi Dany

Thanks for the message.

My phone number is ***

Regards

Arjun

Pls dont post personal data publicy ... especially not any kind of passwords ...

Re: 2nd Complaint of wrong billing- immediate action required

DanyG — Tue, 05 Nov 2019 11:03:52 GMT

Hi Arjun2,

please send me a private message with your data. Don't post your phone number in a public thread.

BR,

Dany

Thema "Re: 2nd Complaint of wrong billing- immediate action required" in Archiv_Mobilfunk

2nd Complaint of wrong billing- immediate action required

Re: 2nd Complaint of wrong billing- immediate action required

Re: 2nd Complaint of wrong billing- immediate action required

Re: 2nd Complaint of wrong billing- immediate action required