Thema "Re: [ENGLISH] Need help about GigaKombi" in Archiv_Mobilfunk

[ENGLISH] Need help about GigaKombi

ClubMate — Mon, 05 Aug 2019 13:57:31 GMT

Hi community,

I have a question about my GigaKombi.

Curently I have a Vodafone DSL contract and I would like to sign a new mobilephone contract. One month ago I signed a contract through Logitel.de which included GigaKombi, however I canceled it afterwards (within 14days) because I think it's better to do it directly with Vodafone.

I have received a letter from Vodafone, telling me that my contract has been successfully terminated. But when I log in MeinVodafone and try to book GigaKombi, it always shows "Sie nutzen bereits den GigaKombi Vorteil". I have written an email to custom service but it has been 6 days I still haven't received a reply.

I hope someone here can help me to solve this or at least tell me how long I should wait till I can book new GigaKombi.

Best regards,

Re: [ENGLISH] Need help about GigaKombi

MichaM — Tue, 06 Aug 2019 10:50:52 GMT

Hi ClubMate,

welcome to the Vodafone Community

Most probably, you couldn't finish signing up for the GigaKombi, because the DSL contract was still flagged as part of a GigaKombi combination.

However, I'm sure this is resolved by now.

Please try again tomorrow to book the GigaKombi.

It would be great if, afterwards, you gave a short feedback here how it worked out.

Looking forward to hearing from you.

Best regards

Micha

Re: [ENGLISH] Need help about GigaKombi

ClubMate — Tue, 06 Aug 2019 11:31:53 GMT

Hi Micha,

vielen Dank! Jetze kann ich GigaKombi buchen.

Mit freundlichen Grüßen,

Re: [ENGLISH] Need help about GigaKombi

MichaM — Tue, 06 Aug 2019 13:08:35 GMT

Hallo ClubMate,

danke für das Feedback.

Prima, dass Du die GigaKombi jetzt online buchen konntest.

Da der Fall gelöst ist, schließe ich hier.

Dir eine schöne Woche.

Viele Grüße

Micha