Thema "Re: Need to pay an on-going bill urgently" in Archiv_Mobilfunk

Need to pay an on-going bill urgently

Kelly2 — Wed, 31 Jul 2019 23:46:41 GMT

I have cancelled my contracts as I am leaving Germany in 2 weeks however due to some false information I received in a Vodafone shop, my contracts will end between October 2019 and April 2020. I have accepted this but I must close my German bank account in the next 2 weeks as I leave Germany on 15th August. Mein Vodafone will not accept a UK bank account for payments - only a German one. The only way I can see that I can pay the bills is if I pay a lump sum to Vodafone under my customer reference for all future bills. Would this be possible and if so what bank account number do I pay into?

If this is not possible - how on earth do I pay the bills without a German bank account?

Many thanks

Kelly

Re: Need to pay an on-going bill urgently

BerndD — Fri, 02 Aug 2019 10:38:31 GMT

Hi Kelly,

if you don't have longer a german bank account, you can pay your monthly bills via bank transfer from your bank account in the UK. If there is still a direct debit authorization, you can revoke it and switch to bank transfer.

Kind regards

Bernd

Re: Need to pay an on-going bill urgently

Kelly2 — Fri, 02 Aug 2019 14:30:35 GMT

Many thanks for your help - Do I revoke the direct debit and change to bank transfer on MeinVodafone?

Re: Need to pay an on-going bill urgently

BerndD — Mon, 05 Aug 2019 08:45:57 GMT

Hi Kelly,

please send me your customer-number and your personal password via PN (click on my name at the top and then right on "Sende eine private Nachricht")

I will change it for you.

Kind regards

Bernd