Problem with my bill

Marija11 — Thu, 27 Jun 2019 09:54:38 GMT

Good afternoon
My name is Marija Bogdanovic,and my question is about the bill for my mobile number XXXXXXXX.
So,when I took the phone and the new number the person that I talk to told me that if I have already a contract with another provider,I get 6 months free of charge if I cancelled the contract and sent you a copy as a cancellation!I did sent the copy of my cancellation but I've been told that you never got it,and all of that after I got the bill for almost 85,00€.
I didn't even turn on my card,never activated the number,because I was also told that if I do that I lose my free period.
I already talked with Your colleague,and He told me to explain the situation in the email ant to send you a copy of my previous contract cancellation.I sent the mail,but today I was told that the adress that I was told to send it to dont work.I mean come on,I just dont have any luck with Vodafone!!!!
I'm sending my cancellation with the previous provider again,and I would appreciate if we could resolve this problem before I get additional bills.

Thank You in advance,and
Have a great day
Best regards,
Marija Bogdanovic

Edit: Do not publish customer data. Attachment deleted. Michi

Re: Problem with my bill

HeikeF — Fri, 28 Jun 2019 18:08:56 GMT

Hi Marija,

would you please let me check it out?

Then please send me a message with your phone number, the customer password and the link to your public post here.

Thank you and have a nice weekend.

Heike

Thema "Problem with my bill" in Archiv_Mobilfunk

Problem with my bill

Re: Problem with my bill