Thema "Re: Mobile phone contract termination" in Archiv_Mobilfunk

Mobile phone contract termination

murphyp7 — Wed, 22 May 2019 08:47:27 GMT

Hello,

I'm sorry that I write in English but I do not speak fluent German.

In November 2018, I requested to cancel my internet and mobile phone contracts with Vodafone, because in December that year I moved to Ireland. At the time, I was informed that I would still be required to pay the internet bill for an additional 3 months, and the mobile phone bill for an additional 12 months.

I recently discovered that there was a miscommunication with the internet cancellation and I was continuing to be billed. This is now sorted out thanks to a kind vodafone employee helping me, but I now want to make absolutley sure that there is no misunderstanding with the mobile phone contract. Can you please tell me: is it correct that my contract will be automatically terminated in January 2020? Or has there also been a misunderstanding there? Is there a possibility that I can terminate it earlier than that, which I would much prefer?

Thank you.

Re: Mobile phone contract termination

Seb4sti4n — Wed, 22 May 2019 15:25:13 GMT

Hello murphyp7

we can't cancel your mobile contract before. The contract is cancel to the end of term in January 2020.

Best Regards

Sebastian

Re: Mobile phone contract termination

murphyp7 — Wed, 22 May 2019 15:34:55 GMT

Hi Sebastian,

Ok, thank you for letting me know. Just to confirm then: I do not need to do anything else (fill out any other forms, etc.), and in January the contract will be cancelled automatically? I'm sorry for insisting here but I have repeatedly been misled by vodafone employees in store, and I want to be absolutely sure.

Thank you,

Peter

Re: Mobile phone contract termination

DanyG — Thu, 23 May 2019 16:54:50 GMT

Hi murphyp7,

the termination is already set for 2020. You don't need to do anything.

BR,

Dany