Thema "Betreff: Mobile charges too high" in Archiv_Mobilfunk

Mobile charges too high

Athhta — Sun, 31 Mar 2019 09:50:43 GMT

Hello,
my bill for the past month was double than normal, it seems that I was charged Young S mit Smartphone twice with no apparent explanation.

Also, I'm being charged "Young S MIT Smartphone" but I never purchased a smartphone, is there a chance to change it to "ohne Smartphone" or would I have to get one?

Betreff: Mobile charges too high

reneromann — Sun, 31 Mar 2019 18:37:15 GMT

First: Is this your first month?

If so, then it's absolutely normal that you are billed nearly twice - one time the base price is for the last month (but only partly - that's why you got the 37,99 € - 6,78 €) -and- one time the base price is for the next month (3rd march until 2nd april).

Next part: I doubt someone here can check if you got your contract with smartphone or not. Maybe you've signed for a contract with smartphone that was not available and is now ready to be catched up at the store...

Betreff: Mobile charges too high

Athhta — Sun, 31 Mar 2019 18:44:05 GMT

No, I've been a customer for like a year.
I recently transfered my older number (from another carrier) to vodafone but I was told that was free. Keep in mind that I'm only using 1 number/1 sim card.

The contract says "Young S mit Smartphone" but at the beggining I told the employee I am not interested in a new smartphone and was told that my subscription is without a smartphone.

Betreff: Mobile charges too high

Der-Peter — Tue, 02 Apr 2019 10:05:39 GMT

Hi Athanasios,

looks to me as if an additional contract had been concluded, to which the desired telephone number was then ported.

Were you in the shop for the porting? If yes, I ask you to address the topic there. Then also something was signed and what is verbally discussed in the shop is not comprehensible for me from here.

Also as far as the Smartphone is concerned, I ask you to look for the clarification in the shop, since the device expenses are administered by the respective shop.

Best regards
Der-Peter