[English] Been charged for Mobilfunk contract that I have not signed

Alex_Tar — Tue, 26 Mar 2019 08:10:53 GMT

Hi,

4 moths ago I had problems with internet connection and I had to call to Vodafone service. They've helped me with internet and also offered to move my CallYa Vodafone number to Red S Vodafone tariff. The offer was that I will have the same number for the same price but with larger 4GB LTE traffic (currently I have CallYa for 9.99/month with 2GB).

I don't understand German very well, especially by phone, so I've asked to send me the contract so I could read it carefully before signing. After getting the contract there was totally different what I was promised: different telefon number with price 19.99 with 2GB LTE. So I didn't sign the contract and didn't activate the SIM cards.

After three months I've been charged 19.99 for this contract. Can somebody advice what to do with that?

Thank in advance.

Re: [English] Been charged for Mobilfunk contract that I have not signed

DanyG — Tue, 26 Mar 2019 14:19:15 GMT

Hello Alex_Tar,

in this case, I need a closer look on your customer account. Please send me a private message with your phone number and your customer password, so I can check that for you.

Thanks in advance.

BR,

Dany

Thema "[English] Been charged for Mobilfunk contract that I have not signed" in Archiv_Mobilfunk

[English] Been charged for Mobilfunk contract that I have not signed

Re: [English] Been charged for Mobilfunk contract that I have not signed