[English] My Handy is not working after billing problem

Kitorama80 — Wed, 20 Mar 2019 11:01:08 GMT

Hello

My phone has been cut off due to an unpaid bill. The bill is now paid, could you please help to get my phone working again?

I also have a question about the Billing. I have a Dauerauftrag set up for automatic payment. Vodafone took the money for the above bill but then put the money back in my account several days later. Then I got a letter to say I had not paid the bill. Are you able to check if there is a problem with the Dauerauftrag?

Many thanks

Edit @Kitorama80 : please choose the right board - moved from "Internet, Telefon & TV über Kabel"

Re: [English] My Handy is not working after billing problem

Der-Peter — Thu, 21 Mar 2019 11:20:14 GMT

Hi Kitorama80,

if we could not debit the money because the account was not sufficiently covered, it comes to the situation depicted.

Send me a PM with the customer number and your customer password. I'll take a look at it.

Best regards

Der-Peter

Thema "[English] My Handy is not working after billing problem" in Archiv_Mobilfunk

[English] My Handy is not working after billing problem

Re: [English] My Handy is not working after billing problem