Thema "Betreff: Taken Advantage Of" in Archiv_Mobilfunk

Taken Advantage Of

Chrismyers1 — Tue, 19 Feb 2019 09:49:11 GMT

Hello,

I am a vodafone DE customer and have a cell phone line with two participants. myself and my wife. I went to vodafone to add a service to my contract and come to find out they added several items that were not disclosed, and they also sent me 2 ipads that I need to pay for. I was taken advantage of because of the language barrier between german and english. At tihs point I do not know what to do, my contract now has 7 participants on it, and things that I did not order. My local vodafone store refuses to help and never lets me talk to a manager.

If this doesn't get sorted out I will go to the local authorities.

Any advice would help

Betreff: Taken Advantage Of

HeikeF — Thu, 21 Feb 2019 14:32:35 GMT

Hi Chrismyers1,

first I like to welcome you here in the Vodafone Community.

I´m very sorry to read that something must have gone wrong at the Vodafone shop.

Please write a PN with your telefophone number, the password and the link of this thread here.

Regards

Heike