Thema "Betreff: Contract cancellation; Leaving Germany" in Archiv_Mobilfunk

Contract cancellation; Leaving Germany

FadelParinduri — Wed, 16 Jan 2019 10:12:13 GMT

Hi,

I am leaving Germany and going back to Indonesia on 24 January 2019. I would like to cancel my contract with Vodafone mobile Internet. How can I do that?
I tried to fill the online form but it did not work for me.

I heard that I can start a thread here to cancel my contract so can the moderators help me please.

Thanks for your time and help!

Betreff: Contract cancellation; Leaving Germany

Mav1976 — Wed, 16 Jan 2019 11:58:30 GMT

Hi @FadelParinduri,

In this community it's not possible to cancel your contract.You have to write your termination via letter, contact form or fax.

Did you get any error messages when you tried to use the online contact form? Because writing your termination about the contact form is the best way. You'll get an dialog-ID as confirmation that your letter arrives Vodafone.

Please tell us what kind of contract do you have?
Do you mean with "mobile Internet"

1. Internet via DSL
2. Internet via cable
3. mobile phone contract ?

Betreff: Contract cancellation; Leaving Germany

FadelParinduri — Wed, 16 Jan 2019 14:23:17 GMT

my contract name is Vodafone Young M Ohne smartphone
Kosten pro monat 27.99 Euro.

I am sorry, I mean Internet package.

When I submit the online contract form, then
the trouble is in the "Which product does your question relate to", I choose "Prepaid/CallYa" and the the sentence in the red said Please check your input. I try another option like unsubsidizied. It still not work.

thank you in advance.

Betreff: Contract cancellation; Leaving Germany

Mav1976 — Wed, 16 Jan 2019 18:41:48 GMT

Hi @FadelParinduri,

Prepaid/CallYa is wrong. Choose the way as follows:

Your Topic is "Kundendaten & Vertrag :: Kündigung :: Mobilfunk"
Then choose "Weiter". Maybe you will forward to a page with several solutions and landline number. Then choose "Nein, weiter im Kontaktformular".
Before you use the contact form make sure you logged in. Then all your personal data are already filled in.

After you finished you'll get an email with a Dialogue-ID. Please don't delete this email! It's important for all further communication.

https://www.vodafone.de/contact/rf/contactform.jsp

Betreff: Contract cancellation; Leaving Germany

FadelParinduri — Wed, 16 Jan 2019 22:02:28 GMT

Thanks you for your response.

I already in the fourth step.
4. your contack information.

I already fill every box in there, but the problem is still the same. when I want to submit / next.
there is something wrong in this option " Which product does your question relate to: * ".
I choose "Prepaid / callya. It is not work.

May I know which option should I choose

unsubsidized

Prepaid (CallYa)

Landline and DSL

LTE

Vodafone TV

Please check your input

according to my contract name "Vodafone Young M without smartphone" which should I choose? If prepaid (CallYa), I already choose that but it did not work and I can not go to the next step.

Thanks you very much.
I am sorry for the other thread because it is double.

Betreff: Contract cancellation; Leaving Germany

Mav1976 — Thu, 17 Jan 2019 16:07:40 GMT

Hi @FadelParinduri,

I'm a little bit confused now. Currently there is a technical issue with the website especially contact form.

Maybe a moderator or another user could help with the contact form.
Please be patient because the moderators won't be available 24/7 in the forum.

Betreff: Contract cancellation; Leaving Germany

FadelParinduri — Thu, 17 Jan 2019 16:12:24 GMT

I am really sorry. And thank you very much.
😁

Kind regards
Fadel

Betreff: Contract cancellation; Leaving Germany

Boris — Fri, 18 Jan 2019 08:38:56 GMT

Hallo @FadelParinduri,

do you still need to cancel your contract?

Maybe i can help you. Please PN me your phone number and customer password.

regards,

Boris

Betreff: Contract cancellation; Leaving Germany

FadelParinduri — Fri, 18 Jan 2019 08:57:08 GMT

Hi @Boris

Yes, I still need help for this termination
I already send you a message via PN.
Thanks

Best regards
Fadel