Thema "Re: My phone is not listed at the Handy-Konfigurator" in Archiv_Mobilfunk

My phone is not listed at the Handy-Konfigurator

JEchavarria — Tue, 06 Nov 2018 17:01:09 GMT

Hello y'all,

I just arrived in the US and I paid 10 euros for a service that should supposedly give me 500 MB during my stay. Unfortunately, I have no internet, my theory is that the APN of my phone is not configured correctly (the MCC is set to 262 and the MNC to 02, when I believe they are supposed to be 310 and 260, respectively). The problem is that my model is not listed on the Handy-Konfigurator webpage: https://www.vodafone.de/hilfe/handykonfigurator.html

My phone is a Xiaomi Redmi 5 plus. I have tried other models but then I don't get anything.

Kind regards,

Jorge

Re: My phone is not listed at the Handy-Konfigurator

Gelöschter User — Wed, 07 Nov 2018 09:53:48 GMT

Hello JEchavarria,

Which APN is stored in the settings of your phone? Our APN is web.vodafone.de.

The device is not from vodafone, so i can`t help you in this regard, which affects other settings for APN. MCC and MNC is correct with 262 and 02.

Greetings

MajaT

Re: My phone is not listed at the Handy-Konfigurator

JEchavarria — Wed, 07 Nov 2018 16:07:26 GMT

Hello MajaT,

my APN is configured as follows:

Name: Vodafone Internet

APN: web.vodafone.de

MCC: 262

MNC: 02

APN type: default,supl

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4/IPv6

Everything else is either in "not set", "unspecified" or "none". The device is connected to T-Mobile. And I do have the roaming activated. Even, if I turn off the wifi there is a 4G label on top of the screen. In my "Mein Vodafone" app I still have 691 MB for "Im Inland" data and the 500 MB for "Im Ausland" data. But web pages seem to never load. I would greatly appreciate if you could help me on this one.

Truly yours,

Jorge

Re: My phone is not listed at the Handy-Konfigurator

Dave — Fri, 09 Nov 2018 10:40:40 GMT

Hi Jorge,

thanks for the attached screenshot.

The part under "Im Ausland" can be translated with "Highspeed-volume in Turkey" thats why I'd like to check the booked roaming options for your SIM.

Please send me a PN with your mobile number and your customer password.

Thanks in advance

Dave

Re: My phone is not listed at the Handy-Konfigurator

JEchavarria — Fri, 09 Nov 2018 15:31:41 GMT

Hi Dave,

I already sent you a PN with my phone number. By the way, this was the SMS I got as soon as I landed:

"Du bist in der USA oder in Kanada und willst im Internet surfen oder Deine Apps nutzen? Dann hol Dir 500 MB für 9,99 Euro. Das Datenvolumen gilt 4 Wochen in USA/CAN - ohne Abo. Schick zum Buchen eine SMS mit 6565 an die 224466. Weiteren Nachrichten kannst Du jederzeit widersprechen. Freundliche Grüße, Dein Vodafone-Team."

And this is the SMS I got after booking it:

"Lieber Kunde, Ihr/Ihre Türkei/USA/CAN 500 MB ist jetzt gebucht und bis zum 02.12.2018 gültig. Viele Grüße, Ihr Service-Team."

Kind regards,

Jorge

Re: My phone is not listed at the Handy-Konfigurator

Dave — Fri, 09 Nov 2018 16:51:11 GMT

Hi Jorge,

thanks for your PN. I can say that the booked roaming option is fine. It includes data in Turkey, the US and Canada. I think US and Canada is just not displayed in the MeinVodafone app.

I guess using data was not a problem when you where in germany? Judging from your connections before i guess you were able to use the internet. In this case the problem can not be related to the APN settings.

There is one thing which is confusing to me:

I googled your phone and found out that the Xiaomi Redmi 5 Plus only supports the LTE frequency bands 1,3,5,7 and 8.

As far as i know T-Mobile US uses the LTE bands 2,4,12 and 66.

I can see that you are conncted to 4G but can you please try to switch your phone to 3G?

Thanks

Dave

Re: My phone is not listed at the Handy-Konfigurator

Dave — Fri, 09 Nov 2018 16:53:06 GMT

...just to be sure: Data Roaming is activated, right?

Betreff: My phone is not listed at the Handy-Konfigurator

JEchavarria — Fri, 09 Nov 2018 17:02:23 GMT

Hi Dave,

my phone keeps telling me I'm connected to 4G even when I change it to 3G. I also tried 2G (the 4G label is no longer there) but it didn't work either. And yeah, I did activate the roaming. Any more ideas?

Thanks again,
Jorge

Betreff: My phone is not listed at the Handy-Konfigurator

PHoNoPHoBiA — Mon, 12 Nov 2018 13:59:58 GMT

Hi,
can you try to connect to another network provider? Do you use a dual SIM phone and tried the other sim slot?

Betreff: My phone is not listed at the Handy-Konfigurator

JEchavarria — Mon, 12 Nov 2018 17:36:04 GMT

Hello Phonophobia,

I just left the US. And yeah, I did try different network providers but it never worked.

Now I know I cannot trust Vodafone abroad. Thanks for your interest though.

Jorge

Betreff: My phone is not listed at the Handy-Konfigurator

Dave — Tue, 13 Nov 2018 19:15:11 GMT

Hey Jorge,

sorry to hear that and sorry for not finding a solution during your stay.

What about i refund what was charged for this option?

Bye

Dave

Betreff: My phone is not listed at the Handy-Konfigurator

JEchavarria — Thu, 15 Nov 2018 02:58:30 GMT

Hi Dave,

I would appreciate that. Thank you.

Kind regards,

Jorge