[Englisch] Help! Cancelled after leaving the country (DE), but still being billed

drwood_sc — Mon, 01 Oct 2018 16:19:39 GMT

I signed up for a mobile account with vodafone while living in Hamburg, Germany.

We then moved to the USA 31May2018.

When I cancelled and showed the abmeldung from Hamburg, I was told all was done since I was moving to a country with no vodafone service option--the account would be closed, the billing would end, no early termination fees, etc.

However, I continue to be billed and my account status says that I will continue to be billed through 31Oct2019.

I am now receiving notices from my HASPA account that I have outstanding bills.

I'm having a hard time reaching anyone to help me manage my account since I only have US phone lines from which to call, in addition to the language barrier and the 6hr time difference.

Help!

Re: [Englisch] Help! Cancelled after leaving the country (DE), but still being billed

Boris — Tue, 02 Oct 2018 09:17:21 GMT

Hey @drwood_sc,

mobile contracts will not be closed when leaving the country.

You agreed to a 24 month period and this will have to be fulfilled.

I can surely check if there is already a cancelation request noticed.

Please send me your phone number and customer password via PN.

regards

Boris

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[Englisch] Help! Cancelled after leaving the country (DE), but still being billed

Re: [Englisch] Help! Cancelled after leaving the country (DE), but still being billed