Thema "Re: Ghost Mobile Subscription Charges" in Archiv_Mobilfunk

Ghost Mobile Subscription Charges

Sajid11 — Sun, 25 Mar 2018 13:19:53 GMT

Today I recieved the message below, I don't know how they charged me this. Although I didn'nt subscribe to this.

I have already turned off my mobile payments and turned off the subscription. My question is now how can I refund the money.

Für Ihren Kauf bei dem Anbieter Teltainment B.V. wird Ihnen künftig 4.99 EUR pro Woche berechnet. Bei Rückfragen, wenden Sie sich bitte kostenlos an Teltainment B.V..: 08007234944 oder an das Kundencenter unter http://www.mobile-info.cc. Vielen Dank!

Re: Ghost Mobile Subscription Charges

BerndD — Mon, 26 Mar 2018 12:47:54 GMT

Hello Sajid11,

welcome to the community.

Please use the contact information to know more about this payment. You can disable this service ('Mobiles Bezahlen') in the MeinVodafone App.

Regards

Bernd

Re: Ghost Mobile Subscription Charges

RickyL — Tue, 01 May 2018 18:49:30 GMT

Hello BerndD,

I also have the same problem with Sajid11.

I don't have MeinVodafone app, but when I access through meinvodafone in the website, I can't see anything in 'Mobiles Bezahlen' section because there's always an error since I checked it last night (see screenshot below).

Please assist me about this. I want to also block any subscriptions in the future.

Thank you.

Regards,

Ricky.

Re: Ghost Mobile Subscription Charges

Alexandra — Wed, 02 May 2018 11:57:52 GMT

Hello Sajid11,

did you add your Vodafone number or customer number on the website to MeinVodafone?

Did you test the login after the message with another browser?

Regards,

Alexandra

Re: Ghost Mobile Subscription Charges

RickyL — Thu, 03 May 2018 07:42:32 GMT

Hi Alexandra,

You're answering my question, not Sajid11's, right?

I registered to MeinVodafone with my Vodafone phone number.

My number is a prepaid card.

At first I tried in Google Chrome, it didn't work, I also tried in Mozilla Firefox, but it also didn't work.

I don't need to get a refund or anything, but I just want to stop the subscription and block all these automatic subscriptions to not happening anymore in the future.

Regards,

Ricky

Re: Ghost Mobile Subscription Charges

Conzi01 — Thu, 03 May 2018 15:04:39 GMT

Hello @RickyL,

I want to help you quickly. Please send me your mobile number by PM. I´ll stop the subscription and block all these automatic subsription

Best regards

Conzi01