bill deducted without information

Bilal333 — Thu, 26 Apr 2018 12:50:27 GMT

Hello,

61,40 euro was deducted from my account because I ordered the sim from vodafone twice but as contract was different then what was discussed on both occassions, I returned the sim immediately on the same day. I recieved the emails that both sim was recieved by vodafone and contract was terminated and I shall recieve my money back. But even after three weeks, I have not recieved back my money. Kindly return back my money, I shall be grateful. one of the kunden number for sim is

kunden number for sim: ***

Edit: @Bilal333 Customer number deleted & moved from cable to mobile

Re: bill deducted without information

MichaM — Fri, 27 Apr 2018 10:04:35 GMT

Hi Bilal333,

Please take care of your personal data and don't post your customer data in the Community.

In any case, I can confirm that the contract was terminated and the refund is about to take place shortly.

It may take a few more days until you receive the money, since we take into account the billing period of the cancelled contract.

You're welcome to feedback the Community, should the money not be on your account by the end of next week.

Have a nice weekend.

Regards

Michael

Thema "bill deducted without information" in Archiv_Mobilfunk

bill deducted without information

Re: bill deducted without information