Gigagube cancellation not confirmed

Mette — Thu, 05 Apr 2018 06:34:12 GMT

I opened a Gigagube contract 27.2.2018 in a Vodafone store. I returned the device with a cancellation paper (30 days trial cancellation) on 22.3.2018 to the same store and they took the device but told me I had to send the cancellation paper to Arvato Distribution GmbH Warenannahme 36 (returns), Bielefelder Str.45 33428 Marienfeld. The letter was received by Arvato Distribution on 28.3.2018 (it was a tracked letter).

Now I do not see any information about this cancellation on MyVodafone and have not yet received any cancellation confirmation sms or email.

Could you check that it has been cancelled and I do not get unnecessary invoices related to this contract? I can send the customer number privately.

Thanks!

Re: Gigagube cancellation not confirmed

HeikeF — Fri, 06 Apr 2018 09:38:08 GMT

Hi Mette,

first I like to welcome you here in the Vodafone Community.

For having a look at the return process please send me a personal note with your customer-ID, the password and the link of this thread here.

Have a nice weekend.

Heike

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Gigagube cancellation not confirmed

Re: Gigagube cancellation not confirmed