Due to a technical problem I received a new contract which I didn't order

Margaryta — Mon, 19 Mar 2018 10:02:34 GMT

Dear Vodafone Deutschland,

Because of the technical error of your system, I had a contract that I did not order. I ordered the extension of the current contract through a certain interface of the personal cabinet, by clicking the "verlängern" button (see screenshot).

I was aiming to order a new tariff in Vodafone online website (I have a contract with Vodafone since June last year, number is 173xxx) but because of this error it turns out that I have now a new contract. The second contract made by mistake (phone number 0162/xxx, contract number xxx).

Could you please have a look and clarify?

Thank you in advance!

Best regards,

Margaryta

EDIT @Margaryta: I deleted your personal data and the attached file. Please be careful with this informations in public.

Re: Due to a technical problem I received a new contract which I didn't order

Boris — Tue, 20 Mar 2018 06:02:46 GMT

Hey @Margaryta,

and welcome to our forum!

Please send my a PN with your customer details.

I will have a look at your issue.

regards,

Boris

Thema "Re: Due to a technical problem I received a new contract which I didn't order" in Archiv_Mobilfunk

Due to a technical problem I received a new contract which I didn't order

Re: Due to a technical problem I received a new contract which I didn't order