Vodafone charged my bank account even after a canceled Mobile contract [English]

MeB — Sun, 11 Mar 2018 20:07:27 GMT

Sorry for message in English.

I am your Kabel customer which is installed with your help ~1 month ago. But to install it I had called to Vodafone support. They told me it is fine but asked me if I want to buy Vodafone simcard too. I told him we may do it with my wife and he described it. I mentioned several times that I want 2 simcards. One for me and one for my wife and said him I would like to do it then he told me he will send papers and documents. I thought it is documents related to service and just contain some information and after reading them I can decide! But then I checked the email and I saw he enabled a contract for me!! And I found out it is just for one person and not exactly what he had described.

Then I called again and another colleague told me she will fix it but again she activate two more sim card contracts!! And even apparently didn't cancel the first one!! Then I send a cancellation email same day to cancel all contracts for SIM cards. I recieved a confimation email and based on it we didn’t go to Vodafone branch to get the SIM cards.

But the other day when I was checking my bank transactions I saw 2 deduction (100€ !!) from my account! They are not for my internet and I can’t see any contract or invoice in my account. So I don’t know the reason of this money. May I ask you to check this? And if it was for canceled mobile/SIM card contract refund it?

I send a message to Vodafone in fb but they told me while I've send an email to cancel it i should continue contacting with email!! But that email are auto answering system and they all have no-reply on their address. I am trapped ...

Thank you so much for your help and support.

Re: Vodafone charged my bank account even after a canceled Mobile contract [English]

BerndD — Tue, 13 Mar 2018 12:30:40 GMT

Hello MeB,

welcome to the community.

Please send me your customer- or mobile-number, so I can check this (Click on my name on the left and then on the right on "Diesem Benutzer eine private Nachricht senden").

Kind regards

Bernd

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Vodafone charged my bank account even after a canceled Mobile contract [English]

Re: Vodafone charged my bank account even after a canceled Mobile contract [English]