Thema "Re: Gigacube Too Slow" in Archiv_GigaCube

(SXL667) Gigacube Too Slow

dillu — Wed, 04 Sep 2019 11:56:01 GMT

Dear Support Team,

Sorry for writing in English. I subscribed to Gigacube Max with 250GB plan. For some reason the speed is deadly slow, 2 mbits/sec. Signal strength is quite good, with 4/5 bars. I tried hard reset, changing the location of the device, etc. But no use. Also checked for updates.

Why is my internet speed so slow? Can anyone suggest what could be wrong? If I Vodafone cannot improve the speed for me, I may have to return the device.

Thanks

Dillu

Header with site added (akoch)

Betreff: Gigacube Too Slow

reneromann — Tue, 03 Sep 2019 23:26:34 GMT

Please note that there is no minimum speed given. The speeds that can be achieved vary depending on the network quality and the number of other users that you share the overall bandwith inside one network cell.

The cell speed itself is dependent on the network technology used and the used frequencies (e.g. if it's a 4G/LTE-700+800 cell, a bandwidth of approx. 125 MBit/s is avaiable for all customers; if it's a 4G/LTE-1800+2600 cell, a bandwidth of approx. 300 MBit/s is available; if it's only a 3G/UMTS cell, you'd only have 42 MBit/s available).

If you are not satisfied with the speed -AND- within the first 30 days, you might return the device in accordance with the rules of the so called "Zufriedenheitsgarantie". Maybe it's better if you get a landline connection.

Betreff: Gigacube Too Slow

akoch — Wed, 04 Sep 2019 06:35:06 GMT

@dillu

Do you have the slow connection only at a specific location?

Where?

And please post the following information because maybe the LTE cell is overloaded, so i can check the cell:

GigaCube Cell ID und RSRP/RSRQ/RSSI posten:
1. Browser öffnen und 192.168.8.1 eintippen (WLAN Verbindung zum Router vorausgesetzt)
2. anmelden mit Benutzername "admin" und Passwort von der Rückseite ablesen (nicht das WIFi-Passwort eingeben !)
3. oben auf Einstellungen klicken
4. links auf System klicken
5. auf Geräteinformationen klicken
6. die Cell_ID (eine Zahl) findest Du in der Mitte der Seite (je nach Browser-Ansicht)
7. Die Abfrage möglichst dann durchführen, wenn es zum Ausfall oder Störung kommt.

Betreff: Gigacube Too Slow

dillu — Wed, 04 Sep 2019 09:28:58 GMT

Thanks for replying.

Here is the cell ID: 18090754

Anything you can do to increase my internet speed is highly appreciated.

Thanks again

Dillu

Re: Gigacube Too Slow

mandy_fipi — Wed, 04 Sep 2019 10:23:21 GMT

Hi dillu,

please send us per pm (click here😞

mobile number of the gigacube or customer number
your password to this contract

We will check it.

Have a nice day....

Thanks!

mandy_fipi

Re: Gigacube Too Slow

akoch — Wed, 04 Sep 2019 12:09:47 GMT

@dillu

Location should be in the middle Ulm or?

LTE site is not overloaded and have good performance.

Do you have the slow connection only at this location?

Re: Gigacube Too Slow

dillu — Wed, 04 Sep 2019 20:24:22 GMT

I changed location and I placed it near a window. Still same for speed 😞

Re: Gigacube Too Slow

mandy_fipi — Thu, 05 Sep 2019 08:03:55 GMT

Hi,

is it possible, that you can test the simcard in a mobile?

mandy_fipi

Re: Gigacube Too Slow

dillu — Thu, 05 Sep 2019 08:20:26 GMT

Thats a good idea. I can insert the sim in Iphone and check for speed.

I will reply to this message once I find the results.

Dillu

Re: Gigacube Too Slow

mandy_fipi — Thu, 05 Sep 2019 09:24:24 GMT

Re: Gigacube Too Slow

akoch — Thu, 05 Sep 2019 12:06:44 GMT

@dillu

But you must change APN to home.vodafone.de manually in the mobile if you test the gigacube SIM.