DSL contract termination - Help needed!!

hallo5 — Mon, 08 Mar 2021 11:54:48 GMT

Dear Vodafone team,

I moved from Germany 6month ago. I went to a Vodafone shop in Trier to try to terminate my contract, and hand over the hardware but they told me that they couldn't do it in the shop and that I should send the package and a cancellation letter to the Vodafone headquarter address. That was exactly what I did, sending everything to Vodafone, hardware, cancellation letter, my registration in the new country, and a document proving that I was leaving Germany.

The package was received by Vodafone and to my surprise, my contract is still active and Vodafone is still charging me for a service that I don't use anymore. Can someone help me get the contract properly canceled?

Thanks in advance,

Re: DSL contract termination - Help needed!!

Jens-K — Mon, 08 Mar 2021 17:58:53 GMT

Hi,

I will have a look into this.

Please send me a private message with your name, customer number and customer password.

Regards,

Jens

Thema "Re: DSL contract termination - Help needed!!" in Archiv_DSL

DSL contract termination - Help needed!!

Re: DSL contract termination - Help needed!!