Urgent! Moving to new country. How to cancel contract correctly?

AManning912 — Mon, 29 Mar 2021 13:05:40 GMT

I will be leaving Germany to move to France after just getting confirmation about the move now. We need to know as soon as possible what to do so that I can cancel my DSL internet contract before the month ends (as I know there is a 3-month notice and don't want to pay an extra month). My questions are;

What do I need to do/what is the process? (As it is covid times, it's not simple to go into the shop to cancel)
What documents and information do I need to send, what form should I complete?
I will leave in 3 months and if I cancel now, will the internet still work for those 3 months?

For context, today is the 29th of March and I will leave Germany by the end of June.

Is there a Vodafone moderator who can help me out ASAP before the month ends so that I can send today or tomorrow?

Thanks.

Re: Urgent! Moving to new country. How to cancel contract correctly?

Michi — Wed, 31 Mar 2021 12:48:05 GMT

Hi @AManning912 ,

please send me a private message with your customer number,

customer password and the exact date of the move.

Then I'll get in touch with you.

Best regards

Michi

Thema "Re: Urgent! Moving to new country. How to cancel contract correctly?" in Archiv_DSL

Urgent! Moving to new country. How to cancel contract correctly?

Re: Urgent! Moving to new country. How to cancel contract correctly?