[English] Need assistance with account & speeds.

IllDante — Sun, 28 Mar 2021 16:05:35 GMT

Hello Vodafone,

I'm writing regarding our Vodafone contract since we have two issues.

The first issue is, me and my wife both have no idea how much we pay for the service - since, we don't get any emails, postal notices or anything otherwise. We requested over a year ago that we receive some information regarding a login account for online logging in for our customer account etc, however, this has not happened.

At this time, I'm using this account to post as we primarily do not have a Vodafone account with our services listed, etc. So we cannot extend, add, remove etc products unless we phone you guys. Which, is not an option since - the last time I phoned, one of your operators openly and willingly mocked my lack of German on the telephone.

The second issue is the speed degredation over time - initially we recieved Approx. 90 - 100Mbps, now - we are getting roughly 50 - 60Mbps (sometimes 75Mbps on a good day). Would like to know a little more.

If you could provide some insight in to what can be done to resolve the issues, I'd be eternally grateful for your support.

Thanks

Phil

Re: [English] Need assistance with account & speeds.

Michi — Wed, 31 Mar 2021 07:54:31 GMT

Hi @IllDante ,

I'll reply directly to your PN.

Best regards

Michi

Re: [English] Need assistance with account & speeds.

IllDante — Fri, 16 Apr 2021 08:46:59 GMT

It's been a little time now, and I have no information or letter from you guys. Could you PM me which address you sent it to?

Re: [English] Need assistance with account & speeds.

BerndD — Sat, 17 Apr 2021 11:03:16 GMT

Hey Phil,

feel free to write a PN again 😉

Kind regards

Bernd

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[English] Need assistance with account & speeds.

Re: [English] Need assistance with account & speeds.

Re: [English] Need assistance with account & speeds.

Re: [English] Need assistance with account & speeds.