Thema "Contract cancelation" in Archiv_DSL

Contract cancelation

UDarya — Tue, 30 Mar 2021 10:09:43 GMT

Hello! My contract had to be canceled on 26 of April. But it's still active... I also didn't receive instructions on how to send back the router. Thanks!

Re: Contract cancelation

Michi — Thu, 01 Apr 2021 10:22:28 GMT

Hi Darya,

the contract has been terminated since 26.03.2021 and is also no longer charged.The technical disconnection will take place a few days later on 07.04.2021.

On 16.03.2021, we sent you a returns slip together with the cancellation confirmation by e-mail. I have now sent you the letter again. Please check your email inbox.

Please put the return slip in the package with the router and send it to the return address.

Best regards,

Michi

Re: Contract cancelation

UDarya — Wed, 07 Apr 2021 04:52:23 GMT

Hello! I changed my address! Could you send it to the new address, please?

Re: Contract cancelation

Jens-K — Thu, 08 Apr 2021 11:18:02 GMT

Hi,

I have sent it via e-mail again. Please check your inbox and spam folder.

In case the e-mail address is no longer active, sent me a private message with your name, customer number, customer password and new address.

Regards,

Jens

Re: Contract cancelation

UDarya — Thu, 08 Apr 2021 11:41:34 GMT

My email is still valid, but i didn't receive any messages! Could you check which address do you use?

Re: Contract cancelation

Jens-K — Thu, 08 Apr 2021 12:47:35 GMT

Hi,

the address is ...o@gmail.com

I have sent the mail again already.

If you still can't find it here's the address:

Arvato Distribution GmbH

Warenannahme 36

Bielefelder Str. 45

33428 Marienfeld

Add a not with your name, customer number and "Rücksendung nach Vertragsende"

Regards,

Jens

Re: Contract cancelation

UDarya — Mon, 12 Apr 2021 13:12:11 GMT

I didn't receive an email.

Re: Contract cancelation

Boris — Tue, 13 Apr 2021 14:19:51 GMT

Hey @UDarya,

have you checked your Spam folder?

regards

Boris

Re: Contract cancelation

UDarya — Tue, 13 Apr 2021 15:43:36 GMT

Yes, i checked the spam folder.

Re: Contract cancelation

Boris — Tue, 13 Apr 2021 17:05:31 GMT

Hey @UDarya,

I sended it again via mail.

Hopefully it works now.

Cheers

Boris

Re: Contract cancelation

UDarya — Tue, 13 Apr 2021 17:13:33 GMT

No, I didn't receive anything... i receive notifications from vodafone about new msgs here. I think you send an incorrect email adress.

Re: Contract cancelation

Boris — Wed, 14 Apr 2021 07:12:20 GMT

Hey @UDarya,

we use the mailadress which you gave us for your DSL contract.

For verification please send ma a mail which your details.

regards

Boris