Thema "Re: Internet stopped working after one day" in Archiv_DSL

Internet stopped working after one day

Ed5 — Mon, 03 May 2021 05:27:51 GMT

Hi! I have DSL connection and I don’t have internet since 3 days. I have already opened a ticket and my ticket number is TA000001540*** .The internet was installed on Thursday and it worked perfectly fine then. It stopped working from Friday. I have reset the Fritz box multiple times and it is also set to max performance. Please schedule a visit from the technician to fix the issue at the earliest. I will be at my home the whole time.

Betreff: Internet stopped working after one day

reneromann — Sun, 02 May 2021 15:58:00 GMT

What happens if you reset the FritzBox?

Is there a DSL signal showing up?

And what happens if you enter the Modem Installation Code after a factory reset?

Betreff: Internet stopped working after one day

Ed5 — Sun, 02 May 2021 16:02:35 GMT

1.- Nothing
2.- DSL signal is not present and led is blinking.
3.- cannot be installed as connection is “timed out”

Re: Internet stopped working after one day

Jens-K — Mon, 03 May 2021 15:06:38 GMT

Hi Ed5,

I'm sorry that your connection does not work.

After opening the ticket, the technicians will check the line and get back via phone or SMS.

They will then ask for an appointment with the technician if needed. In some cases it can be solved without an appointment.

Until the technicians get back to you, I ask for your patience.

Regards,

Jens

Hi Jens, I received a sms indicating that u should now re...

Ed5 — Tue, 04 May 2021 12:46:33 GMT

Hi Jens,

I received a sms indicating that u should now reset my router to factory settings. I have done this but it did not work. Is is possible to schedule a technician? I have been at waiting now for over 48 hrs and my problem is not solved 😞

Re: Hi Jens, I received a sms indicating that u should now re...

Jens-K — Tue, 04 May 2021 14:28:23 GMT

Hi Ed5,

yes, if a technician is needed my colleagues will contact you. Before that, they will try to fix the line via remote.

If the reset did not solve the issue, plase get back to them.

You can also send me a private message with your name and customer number. I will then tell them that the reset did not help.

Regards,

Jens