Thema "Re: No internt since last 4 days in Stralauer Platz 35" in Archiv_DSL

No internt since last 4 days in Stralauer Platz 35

Rezwan — Mon, 15 Feb 2021 09:12:54 GMT

Vodafone DSL connection not working sinnce last Thrusday. It is quite unexpectable service and casuing lots of money during home office. Please fix it asap, vodafone system says updated that it is fixed yesterday. But, still it doesnt work for many of the tenants of the Stralauer Platz 35.

Re: No internt since last 4 days in Stralauer Platz 35

Norman — Tue, 16 Feb 2021 16:08:52 GMT

Hi Rezwan,

i'm sorry for the issue. Let me take a closer look. Just write me a private message with the following data:

- customer number

- name

- adress

- date of birth

I'll check your landline and will come back to you asap.

Best regards

Norman

Re: No internt since last 4 days in Stralauer Platz 35

Rezwan — Thu, 25 Feb 2021 06:46:37 GMT

Thanks, for the response. It has been fixed. But there no refund or compensation for those days which cost me money to buy mobile data.

***

Edit: Customer data removed for data protection reasons

Re: No internt since last 4 days in Stralauer Platz 35

Wallace — Thu, 25 Feb 2021 09:26:39 GMT

Hi Rezwan,

Please send me your customer data again and this time via private message.

Regards

Wallace

Re: No internt since last 4 days in Stralauer Platz 35

Tobias — Mon, 01 Mar 2021 06:57:05 GMT

Hey,

thanks for the data, so, are you moving to a new address? Got here two adresses from you, maybe thats the fault.

Regards

Tobias