Thema "Re: Internet is slow" in Archiv_DSL

Internet is slow

Jagadeesh — Sun, 10 Jan 2021 12:57:09 GMT

hi team,

My internet is very slow. It breaks as well. I connected via WLAN and also LAN. LAN gives me below 10 Mbits/s as per speed check. Please help me to resolve the issue as it's interrupting my work.

Speedcheck tickets:

7ywxbk

h623md

I have rebooted the model multiple times with no luck.

Thanks

Jagadeesh

Re: Internet is slow

Andre — Wed, 13 Jan 2021 16:01:13 GMT

Hey Jagadeesh,
i'm sorry to hear that your landline if performing lower then expected.

What tariff is it concrete? 10Mbit/s may be normal for an Internet & Phone 16. Definitly too slow for a higher Tariff.

Is the speedchecks with mediocore results & upload between 0,5 & 1,1 Mbit look like a I&P 16.

Cheers,
Andre

Re: Internet is slow

Jagadeesh — Wed, 13 Jan 2021 16:05:45 GMT

HI,

I have a tarrif of Bandwidth downstream 100,000 . ( 100 Mbits) . But I get only 10 Mbits and upload is only 1Mbit.

I tried in all the devices in WLAN ( smartphones and also in tab) . Also I connected via LAN ( wired) and get the same speed which is very low .

Please check and help to resolve the issue as soon as possible

Thanks
Jagadeesh

Re: Internet is slow

Boris — Mon, 18 Jan 2021 14:07:56 GMT

Hey Jagadeesh,

this is way to slow for your tariff.

and you already tried it with LAN Connection?

Can you please send me a DM with further informations and your customer details?

regards

Boris

Re: Internet is slow

Jagadeesh — Mon, 18 Jan 2021 14:15:07 GMT

Hello Boris,

Yes, I am connected via LAN only. The speed doesnt cross 10Mbit/s at all. It is very slow and i'm struggling to work since last a week.

I did not get any response or resolution from vodafone yet. Please help me to resolve the issue asap. IT is affecting my work

please help, I have sent the speedcheck test results and customer details via your DM

Thanks
Jagadeesh