Thema "Internet is very slow and breaks" in Archiv_DSL

Internet is very slow and breaks

Jagadeesh — Fri, 29 May 2020 07:01:07 GMT

Hi,

My internet is very slow and some times break. I am not able to continue my work. I have subscribed for 100 Mbps connection and paying 40 Euros every month. But I get below 20 Mbps and the average is even below 10 Mbps is not acceptable (sometimes upload speed is 2 Mbps ). My telecom mobile works even better than Vodafone broadband.

Since Monday 25th may-2020, the connection is even worse. My VPN connection to office breaks, unable to load my company websites, videos, etc.

Kindly help me to resolve the network performance issues.

Thanks
Jagadeesh

Re: Internet is very slow and breaks

Seb4sti4n — Sun, 31 May 2020 13:51:24 GMT

Hello @Jagadeesh,

sorry for that. Sounds not very good

You were in contact with us in the past. So I have checked your landline and open a technician ticket for you. We will give you new information as soon as possible.

Best Regards

Sebastian

Re: Internet is very slow and breaks

Jagadeesh — Tue, 25 Aug 2020 07:45:29 GMT

HI team,

The issue has come again. Internet speed is very slow @Seb4sti4n . Can you please help me to resolve the issue

Speedtest results:
XXX

XXX

Edit: Please do not publish personal data. Michi

Re: Internet is very slow and breaks

Michi — Tue, 25 Aug 2020 07:46:46 GMT

Hi @Jagadeesh ,

Sorry that the performance is worse again.

Please send me a third ticket number from another speedcheck via PN. Then I will record a fault ticket for you.

Best regards,

Michi

Re: Internet is very slow and breaks

Jagadeesh — Tue, 25 Aug 2020 09:21:59 GMT

@Michi please find the next ticket number which I just generated.

1. XXX

2. XXX

3. XXX

Thank you

Re: Internet is very slow and breaks

Seb4sti4n — Wed, 26 Aug 2020 13:28:43 GMT

Hello @Jagadeesh,

we can't check it, if you do Speedchecks via WLAN.

Please do Checks via LAN and send the tickets via private message to me.

Thank you!

Best Regards

Sebastian

Re: Internet is very slow and breaks

Jagadeesh — Mon, 11 Jan 2021 12:42:23 GMT

Hi. ,

My internet is very slow and its breaking continuously.

I have connected via LAN and the speed test shows below 10Mbits/s and upload speed is just 1 Mbits. Can you please check this on an urgent basis,

Speedtests:

6tvndg

btkhrh

Thanks

Jagadeesh

Re: Internet is very slow and breaks

Andre — Thu, 14 Jan 2021 10:21:09 GMT

Hey Jagadeesh,

i will have a look into this as soon as possible.

You've sent already a private message with the speedcheck ticketnumbers, i still need your customernumber & a mobilenumber to open a technical ticket.

Cheers,

Andre

Re: Internet is very slow and breaks

Jagadeesh — Thu, 14 Jan 2021 10:43:10 GMT

Hi Andre,

I have sent a private message with the contact details and my contact number.

kindly do the needful asap

Thanks again
Jagadeesh