English: Wrong billing amount

AhmedZikry — Sun, 20 Dec 2020 12:58:11 GMT

Hello Vodafone,

I have 2 questions:

1- At the beginning of my contract I was supposed to receive a voucher for 50 euros, I did not need the technician as I was only supposed to connect the router, but I received a receipt for +70 euros, I went to branch employee who told me that this was a mistake and that I will have 120 euros (70 euros + 50 euros) on my account and in the following months a deduction will be made from these 120 euros. This month I still got a deduction from my account! Why did this happen?

2- I requested a move of my internet landline to a new address on 08-January-2021, I want to know if this request is already confirmed on that date or not?

Re: English: Wrong billing amount

Andre — Wed, 23 Dec 2020 11:59:57 GMT

Hey AhmedZikry,
this is mostly a community for customers helping other customers.
A first bill of 70 Euros+ can be correct if you've bought for example the router.

This community is mainly for customers helping other customers.
Did you recieve any welcome letter for the relocation of your contract?

Cheers,
Andre

Thema "English: Wrong billing amount" in Archiv_DSL

English: Wrong billing amount

Re: English: Wrong billing amount