Cancelling DSL Order

RubyRed — Thu, 17 Dec 2020 12:28:38 GMT

DSL Order:

I set up a DSL order for my new flat as the website said I couldn't get cable. Then I received a letter asking what kind of connection I had. I rang Vodafone and they said I have a cable connection (Unity Media connection) and they set up my contract, sent me my cable box and that has all been set up.

I wrongly assumed because of this my DSL order would have been cancelled. I received an email yesterday that my DSL order is on the way and a technician is coming to install on the 30th December. Can I cancel this order? By the time I send a letter I fear I will have been charged already.

Re: Cancelling DSL Order

Norman — Mon, 21 Dec 2020 16:45:14 GMT

Hi RubyRed,

that's a bit confusing. Sorry you are having such challenges.

You can simply send the revocation by email to widerruf@vodafone.com. Add the fact that you already have a cable connection. Add the customer number.

Best regards

Norman

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Cancelling DSL Order

Re: Cancelling DSL Order