Error Message when trying to connect to the internet

baoggi — Fri, 27 Nov 2020 22:56:05 GMT

Hello,

My German is not currently good enough yet, so I just want to ask this in English because sometimes English-Support is not available on the hotline.

I am a new customer, with the Fritzbox and yesterday the Telekom technician came to set everything up. However, the internet is still not working. Whenever I connect to the Internet, it redirects me to this page: pushpage.arcor.de/pleasewait

At first I thought that my device is still installing so I thought that I'd just wait. But it's been a long day now and I'm not sure how to fix this?

Thanks in advance!

Edit: Moved to DSL-Board. Please use the correct Board next time. Torsten

Re: Error Message when trying to connect to the internet

Jens-K — Mon, 30 Nov 2020 12:21:16 GMT

Hi baoggi,

welcome to the Vodafone Community!

I'm sorry that you can not use internet connection.

If the problem still persists, please send me a private message.

I need your name, customer number and mobile phone number.

Regards,

Jens

Thema "Error Message when trying to connect to the internet" in Archiv_DSL

Error Message when trying to connect to the internet

Re: Error Message when trying to connect to the internet